SMB Account Manager, Canary Technologies
Plus Stock Option Plan
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
Plus Stock Option Plan
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- BA/BS
- 2+ years of relevant work experience, preferably in a high-growth startup environment
- Strong aptitude for data analysis, with the ability to derive meaningful insights from complex datasets
- Excellent verbal and written communication skills, capable of conveying complex ideas effectively to a diverse audience
- Proven track record of success in driving renewals and expansion initiatives specifically tailored to the SMB customer segment
- Self-starter mentality with a demonstrated ability to initiate and drive projects to completion autonomously
- Ability to work collaboratively across teams, building strong relationships with stakeholders and colleagues
What the job involves
- As an Account Manager at Canary Technologies, you'll spearhead efforts to manage renewals and increase customer loyalty within the SMB segment
- This role is part of the Customer Success team and is responsible for maximizing revenue retention, driving customer satisfaction, and forging fruitful relationships with our customers
- Drive Retention: Actively work to maintain and increase gross retention revenue within the SMB segment by implementing strategies to minimize churn and enhance customer loyalty
- Manage Renewals & Minimize Churn: Take charge of the renewals process by identifying at-risk customers early and implementing targeted strategies to retain them. Actively engage with customers considering cancellation to understand their concerns and prevent churn
- Identify Expansion Opportunities: Increase net retention revenue by analyzing health metrics and usage patterns to identify and surface opportunities for account expansion
- Scale Customer Health Management: Proactively monitor the overall health of our SMB segment and partner with Customer Success Managers (CSMs) to implement scaled customer health management initiatives
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company values
- We are open, honest & direct: We share what we believe, and we trust each other to do the same
- We do it today, not tomorrow: We pride ourselves on being first movers in our work and in the industry
- We are resourceful: We create more opportunities from what we have and celebrate innovative solutions over flashy ones
- We are true to ourselves: We bring our full selves to work and support each other’s strengths and experiences
- We care: We show up every day committed to achieving Canary's mission
- We make it happen: We relentlessly drive towards results and continually go the extra mile
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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