Cloud Support Engineer, Pulumi
$70.8-130.3k
+ Equity + Bonus or Variable
Universal infrastructure as code
Open for applications
Universal infrastructure as code
101-200 employees
Open for applications
$70.8-130.3k
+ Equity + Bonus or Variable
101-200 employees
Company mission
To democratize the cloud for every engineer.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related field
- Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting
- Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes
- Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences
- Self-motivated and able to work independently as well as collaboratively in a team environment
- Strong attention to detail and a commitment to delivering high-quality customer support
What the job involves
- We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi
- As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base
- You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform
- This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry
- At Pulumi you will be challenged, learn, teach, and collaborate with an elite team of great people
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics
- Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues
- Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies
- Participate in on-call rotations to provide after-hours support when necessary
- PLUS: Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA)
Our take
The Infrastructure-as-code space is new and growing, thanks to the increasing complexity of cloud services, and their increasing adoption by developers and teams who would rather not manage them. Pulumi works to bring together infrastructure, developer, and security teams to help build and operate these cloud applications, better.
The service is compatible with all clouds and all major programming languages, meaning it’s casting its net appropriately wide to shore itself up against unpredictable new developments in the market. This breadth of scope saw Pulumi win 10x growth in adoption over 2019 alone, and the company has since expanded out into what it hopes will provide a more comprehensive cloud engineering platform. This means the addition of capabilities like governance and compliance features, testing support, and policy as code - all shoring up its already strong position in the space.
Also playing firmly in Pulumi’s favor is that it’s been built as cloud-native from the ground up, meaning that it has a head start on earlier infrastructure-as-code businesses that needed to pivot to accommodate new developments like serverless and multi-cloud tech. Plus, its multi-language compatibility means that silos don’t form so readily as they do with rival HashiCorp’s Terraform, which requires that developers learn a proprietary language.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2023
$41m
SERIES C
Oct 2020
$37.5m
SERIES B
Total funding: $106.5m
Company benefits
- Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize
- Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver
- Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely
- Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget
- Equity - As a small but growing startup, we all act like owners and you will earn equity in the company
- Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!
- Health - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance
- 401K - With employer match
Company HQ
Pike Pine Retail Core, Seattle, WA
Articles
Leadership
Joe Duffy
(CEO)Worked as an independent consultant, then Senior Software Engineer at EMC. Subsequently spent over a decade in various senior roles at Microsoft, ultimately Partner Developer of Technical Strategy and Developer Tools.
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