Cloud Operations & Support Engineer, Docebo
SRE
Multi-product learning suite
Job no longer available
Multi-product learning suite
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.
Role
Who you are
- In-depth knowledge of how the Docebo platform is built and works (at the architectural and code level) is essential, as well as the ability to work and coordinate across multiple organizations (Support, Product, etc.)
- Previous experience with infrastructure management and operations
- Good working knowledge of Linux and Docker and familiar with LAMP stack
- Experience with AWS Cloud services
- Experience with Bash or Python scripting
- Experience with web application development using PHP/Javascript/Node or any programming language
- Experience with CI/CD tools such as Gitlab CI
- Familiar with application performance monitoring tools like Datadog, New Relic
- Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
- Familiar with Git
- Ability to solve issues with clear methods while knowing when to take intuitive leaps
Desirable
- Experience within Technology Risk Management, Compliance, and Information Security
- Experience with compliance frameworks and federal security standards like FedRAMP, FISMA, NIST SP 800-53, SOC2, ISO 27001, RMF
- Working knowledge of NIST SP 800-53 concerning cloud technologies, architectures, and services
- Experience performing FedRAMP assessments, authorization, and continuous monitoring (ConMon) of cloud service offerings
What the job involves
- As a Cloud Operations and Support (CO&S) Engineer, you’ll help manage the operational health of the Docebo learning platform, solving critical customer-facing issues by orchestrating the broader response of the Docebo product organization
- You will be part of a globally deployed CO&S team highly skilled in handling urgent customer issues, quickly diagnosing technical operational and/or product issues, and orchestrating the right response to mitigate and resolve problems
- Reports to: Director, Cloud Operations and Support
- Manage Docebo Incident and Escalation process
- Monitor metrics and develop ways to improve observability
- Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
- Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
- Build and maintain effective working relationships with colleagues, technical staff and customers to identify issues and opportunities
- Work with tickets opened by the internal support team, incidents, problems and system changes
- Keep your eyes and ears open for ways we can further streamline our development process
- Perform periodic on-call duty maintaining the availability and performance of Docebo Platform
Application process
- It is preferable that you submit your CV in English. Thank you!
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Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2015
$3m
SERIES A
Feb 2012
$2.8m
SEED
Total funding: $6m
Our take
E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $315 billion in 2021 and is forecasted to grow considerably bigger - up to $450 billion by 2026.
Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.
Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.
Kirsty
Company Specialist at Welcome to the Jungle