• Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level
• You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead teams
• Do you look around corners for ways to engage and service customers?
• Are you passionate about using technology to solve business problems that have big customer impact?
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Desirable

• As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud
• In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
• In the role, you will be a critical strategic partner to our customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption
• Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey
• You will interface with customer and AWS senior leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams; planning and supporting major workload migrations
• You will translate strategic initiatives into executable actions, working backwards from our customers key milestones
• The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey
• At AWS, you are encouraged to think big, invent and take ownership on customer challenges
• You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms
• Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
• You will evangelize AWS services and influence customers for adopting them
• You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation
• You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS