Senior Manager of Client Success, InMobi
In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units
2+ days a week in office
Data-driven mobile marketing platform
Be an early applicant
Data-driven mobile marketing platform
1001+ employees
Be an early applicant
In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units
2+ days a week in office
1001+ employees
Company mission
InMobi's mission is to drive real connections between brands and consumers through its data-driven mobile advertisement platform.
Role
Who you are
- 3+ years of leadership experience managing a client success team or similar
- 6+ years of client success management experience, with at least 3 years in programmatic advertising or within the ad tech industry
- Experience in online advertising, enterprise solutions, online media buying and advertising technologies
- Proven experience in client-facing roles; developing relationships, driving account strategy and results, problem-solving, and accelerating growth
- Exceptional ability to partner with cross-functional teams and build relationships across internal teams
- Strong demonstration of strategic and analytical approach to client management
- Ability to collaborate with teams across global time zones and prioritize work accordingly
- Bachelor's degree or equivalent practical experience
- InMobi has implemented a mandatory COVID vaccination policy for all employees in the U.S. Employees who are unable to be vaccinated may request an exemption under certain circumstances
What the job involves
- Reporting to the Global Head, Client Success, the Sr. Manager, Client Success is responsible for leading customer success and co-owning revenue growth with our sales team
- The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions
- You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams to be the voice of the customer providing a clear customer-first perspective
- The Sr. Manager, Client Success role is often responsible for leading and developing a team covering multiple clients across a region
- Responsible for developing and driving impactful and sustainable client relationships
- Lead and develop a team of high-performing Client Success Managers across the North America
- Co-own account strategy (relationship management, up-sell, cross-sell, and campaign delivery) with your team, and in collaboration with sales and agency teams
- Lead client RFIs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities
- Responsible for account retention and growth plans, revenue and margin management, and up-selling and cross-selling
- Drive end to end solution management for client campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results
- Partner closely with internal teams (product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams) to drive cross-functional projects for our clients
- Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews
- Work with the technical account management team to liaise with third party partners like attribution and viewability measurement companies (MMPs), data platforms (DMPs), verification vendors etc
Our take
Mobile advertising is an incredibly important element of marketing campaigns for modern businesses, but success is limited to the quality of engagements that campaigns have on audiences. Engagement can be optimised by targeting ads to relevant audiences through cookies and other data sets, but without the right analytic tools to lead to actionable insights, this data remains useless.
InMobi provides a data-driven mobile marketing platform, offering a toolkit called InMobi Pulse that provides insights into mobile marketing based on consumer feedback, product testing, and other proprietary data. The company also provides InMobi Exchange, a platform for reaching mobile-first audiences and an enterprise-grade platform for purchasing DSP services.
Whilst it is undeniable that InMobi faces competition from other mobile-focused marketing platforms, the company stands out with the sheer range of tools it offers and its focus on markets such as India and Southeast Asia which are difficult for North American and European firms to enter. InMobi has plans to further expand globally, however, and is bringing its Glance lock screen advertising product to the US and Latin America in the near future.
Freddie
Company Specialist
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2014
$5m
LATE VC
Sep 2011
$200m
SERIES C
Total funding: $220.6m
Company benefits
- Family/ group medical cover in times of unforeseen emergencies for you, your partner (irrespective of marital status or gender), 2 children, parents and parents-in-law
- OPD expenses in case of accidents
- Dental, Eye and Physiotherapy cover
- Delightful and scrumptious buffets with our nutritious wide-spread salad bar and well-balanced meals
- 24/7 snack & juice counters
- Unlimited counselling services on our Employee Assistance Platform
- Regular yoga sessions and a dedicated onsite gym trainer
- Wellness reimbursement allowance for gym memberships, wellness classes/activities
- Auto approval of leaves for up to 5 days
- Wide range of leave options that you can choose from
- Ability to transfer leaves to a colleague in their time of need
- Optional sabbatical for all InMobians who have completed a year
- Paid flexible gender-neutral parental leave of up to 7 months to cover not just childbirth but also adoption, surrogacy and premature childbirth
- Access to premium child day care services at reasonable rates through InMobi’s partnership with KLAY
- Fun filled and educative summer camp programme for InMobi kids
- In-house concierge services to get those long pending chores out of the way
- Competitive EAP packages which provide free or discounted services on estate planning, legal assistance, financial advising
- Nap rooms to release stress
- Salary advance benefit, at zero interest
- Pet friendly workplace. We love having our furry friends pay us a visit and spread their love
Company values
- Passionate
- Driven
- Creative
- Fun-loving
- Take ownership
- Results-focussed
Company HQ
Holborn, London, UK
Articles
Leadership
Abhay Singhal
(CEO InMobi Advertising Platform)Experience as Product Manager for Andale. Co-founder and Head of Sales for TeN from 2001 to 2006.
Piyush Shah
(COO)Experience as co-founder and Head of Business Development for LearningSpiral.com Pvt Ltd. Was also Product Manager of Consumer Payments and Assistant Vice President of Private Banking for Deutsche Bank.
Naveen Tewari
(CEO)Experience as Business Analyst for McKinsey & Company. Founder & CEO of Glance since 2019.
Mohit Saxena
(CTO)Senior Columnist for The Indian Economist since 2015. Founder of Rizort since 2018.
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