Senior Director of Customer Experience & Strategy, Hootsuite
CA$164.7-230.4k
Salary is applicable to Canada rates only and may vary on further locations
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$164.7-230.4k
Salary is applicable to Canada rates only and may vary on further locations
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
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Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Benefits
- Health Insurance
- Disability Insurance
- Sick Time (for individual employee and family members)
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Business Travel Insurance
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Maternity Leave
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Bereavement Leave
- Gym Discount
- Life Insurance
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Company Phones
- Immigration Assistance
- Pet Friendly Workplace
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
This company has top investors
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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