Senior Manager of Legal Operations, ServiceNow
$143.3-250.7k
Plus equity (when applicable), + Variable/incentive compensation, Salary based in Bay Area and may vary if applying elsewhere
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$143.3-250.7k
Plus equity (when applicable), + Variable/incentive compensation, Salary based in Bay Area and may vary if applying elsewhere
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 12+ years of experience with Legal Operations or Legal Project Management or a similar role with a focus on digital transformation, program, and change management
- 8+ years coaching, mentoring, and managing a team focused on digital transformation and technology implementation using well-defined project management and agile approaches
- 4+ years of experience building, launching, and maintaining legal technology and/or contract lifecycle management systems for departmental or Enterprise-wide usage
- A strong execution focus with the ability to hold oneself and the team accountable for outcomes and goals
- Advanced project management skills with the ability to gather potential impact, create use cases, manage risks and resources, and develop and grow those skills across their team
- A growth mindset supported by exceptional self-starter skills with the ability to thrive and multi-task in fast-paced ambiguous environments
- The ability to influence at all levels across the organization to achieve and maintain alignment while delivering product and customer outcomes
- Articulating and achieving the success of initiatives by setting and achieving Objectives and Key Results (OKRs) that align with enterprise, departmental, and practice group strategic goals
- Sharp analytical and problem-solving skills, including the ability to assess the business and technology landscape for potential challenges and opportunities
- Significant experience developing and implementing change management plans for driving successful adoption including evaluating change impacts, business readiness to reduce potential adoption risk, and developing risk mitigation plans
- Creating communication drafts, training materials and conducting training enablement sessions as part of change management activities including communicating deliverables, milestones, risks, and dependencies to stakeholders and leaders
- Embracing and encouraging culturally diverse corporate and team culture that enables team members to build skills and develop their careers
- Outstanding verbal and written communication skills with a customer-centric attitude
- Creating a positive and safe work environment where team members can do their best work and live their best lives and are excited and motivated to contribute to enterprise and departmental goals
- Pride in their work’s integrity, quality, timeliness, and accuracy
- Strong knowledge of Product Mindset, Agile principles, and working in a Scaled Agile (SAFe) implementation
- PMP certification is preferred
- Excellent collaboration skills: teamwork makes the dream work!
What the job involves
- This role reports to the Senior Director of Legal Operations and is an integral role within the Legal team focused on developing and adopting ServiceNow’s Legal Service Delivery tool across the Legal Department
- Championing the Product Mindset along with robust project and change management skills, the Senior Manager, Legal Operations will oversee and optimize legal processes and systems to enhance efficiency, cost-effectiveness, and performance while collaborating closely with the Legal team, senior stakeholders, and cross-functional departments to ensure efficient execution of our workflow development and adoption strategy
- Acting as a player-coach, the Senior Manager, Legal Operations will be leading initiatives and managing and mentoring a team of three Legal Operations Business Process Managers, who are focused on digital transformation, implementation, and change management initiatives
- Ensure that our Legal Service Delivery tool is the foundation of how we transform the way we work in Legal, lead strategic initiatives, and coach and mentor a team of Legal Business Process Managers
- Leading the end-to-end lifecycle of Legal Service Delivery workflow development and adoption across the Legal department, from requirements gathering and testing to “Go-live” change management and future enhancements including, but not limited to, defining use cases, gathering business requirements, documenting current-state and future-state processes, conducting gap analyses and coordinating and participating in testing activities
- Mentoring and managing a team of Business Process Managers, who are responsible for creating Legal Service Delivery workflows for our Practice Groups and impacted stakeholders focusing on execution as well as project and change management skill development
- Developing project management plans, change management plans, training documentation, and communications for initiative go-live events that drive stakeholder alignment and adoption
- Driving business value performance management including defining, tracking, and reporting on OKRs and uncovering areas to drive performance improvements and accelerate execution
- Leading prioritization efforts on feature and workflow development as well as requirements-gathering efforts to meet department and organizational goals
- Supporting Change Management activities, including enablement strategy development, creation of enablement materials, and delivering training
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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