Senior Customer Support Engineer, ZEDEDA
Deployments
$130-150k
+ Equity
Office located in San Jose, CA
Edge management & orchestration solution
Open for applications
Edge management & orchestration solution
101-200 employees
Open for applications
$130-150k
+ Equity
Office located in San Jose, CA
101-200 employees
Company mission
To offer a purpose-built ocrhestration solution for distributed edge computing that helps unlock the digital future.
Role
Who you are
- BS Computer Science, Information Technology or similar experience
- 8+ years experience supporting technical end-users
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters, interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures
- Operate and troubleshoot SSH ; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
What the job involves
- Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are responsible for delivering frictionless and smooth deployments to our Fortune 500 Customers
- Deployments run over a period of 12-24 months during which you develop trusted technical relationships with our customer and also take the initiative to update documentation, write better procedures, create a video
- Deployments are technically complex and will present you with technical challenges calling upon your best troubleshooting and analytical competences
- Next to your technical focus you also coordinate x-functional deployment activities
- You are an energetic self-starter fully committed to our customers’ success by putting yourself in our customer’s shoes and constantly striving to make sure they can use our product to the best of its and their ability, by:
- Creating ecstatic customers
- Educating customers through ongoing knowledge transfers
- Ensuring frictionless deployments
- Escalation management
- On-call duties
- Radiate energy and enthusiasm
Otta's take
Xav Kearney
CTO of Otta
Managing diverse applications and data across distributed edge environments is a major headache for large enterprises. Enter ZEDEDA, a leader in edge management and orchestration, offering a solution that tackles this growing challenge.
ZEDEDA simplifies edge computing by extending the familiar cloud management experience to the edge. Its product increases visibility and security, and allows for faster deployment of edge applications. This is crucial, as demand for edge AI and real-time data analysis increases, pushing companies to manage workloads across numerous connected devices.
This rising demand has attracted significant investments, allowing ZEDEDA to accelerate sales, marketing, and R&D to capitalize on the booming edge computing market. Partnerships with industry leaders like Rockwell Automation and Emerson further validate its position and potential to shape the future of edge orchestration.
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Feb 2024
$72m
SERIES C
Jul 2022
$26m
SERIES B
Total funding: $129.6m
Company benefits
- Medical, dental, vision, and prescription plans
- Health savings and flexible spending accounts
- Commuter benefits
- Life, disability, and other insurance options
- Comprehensive retirement plans
- Flexible work arrangements
Company HQ
Ballbach and SOFA, San Jose, CA
Articles
Founders
Said Ouissal
(Co-Founder & CEO)Board Member at Marathon Digital Holdings and Entrepreneur at Endeavor. Previously held VP roles at Violin Memory, Juniper Networks, and Ericsson.
Erik Nordmark
(Co-Founder & CTO)Board Member at The Linux Foundation. Previously a Software Engineer at Arista Networks, a Distinguished Engineer at Cisco Systems and Sun, and an Architect at Oracle.
Roman Shaposhnik
(Co-Founder)Co-Founder of The IP Paperclip Project and Ainekko. Previously held VP roles at The Apache Software Foundation and The Linux Foundation. They were also a Technical Advisor at Ampool.
Vijay Tapaskar
(Co-Founder)VP of Engineering at Cisco. Previously held Software Engineering roles at Skyport Systems, Juniper Networks, and Cisco Systems.
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