HR Generalist, OpenTable
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Courtesy/growth mindset
- 4-5 years Human Resources Generalist experience
- CIPD Qualified or part qualified (or equivalent)
- Strong PC skills with solid understanding of Excel, HR systems (Workday) to run
- HR-connected reports, G-suite
- (Advantageous) HR Experience in a Global Matrix organisation
- International experience
- Expert knowledge of current employment legislation and an ability to apply this knowledge to real life employee relations issues
What the job involves
- As HR Generalist you will support the Regional People Partner and the wider business, by delivering a robust advisory and case management service to the organisation
- As part of the People & Culture Team, you will support the delivery of the People Team’s key objectives and support the aims and values of Kayak / OpenTable. The role requires a sound understanding of local legislation and employment practices
- This is a regional role, focusing on the UK, Ireland, Germany and Switzerland
- Build relationships with people managers and individual contributors to support People & Culture initiatives
- Collaborate with regional managers and leaders to make local decisions, involving People Business Partners when necessary
- Support regional and global communications, identifying risks and maintaining compliance
- Stay informed about regional legislation and provide advice and support
- Work with HR Operations and Payroll teams to ensure accountability for benefits, payroll, administration, and vendor requests
- Proactively partner with colleagues across a distributed team to ensure a coordinated approach to HR service delivery
- Advise on employment-related matters such as discipline, capability, grievance, and absence management
- Ensure policies are reviewed regularly, and legislative changes are communicated promptly
- Provide advice and support to managers and individual contributors to address employee relations and performance gaps, including mitigating risk, terminations, and managing situations that result in the best possible outcomes for the company, teams, and people
- Coach and advise managers on a variety of employee issues, including but not limited to compensation, performance, management and leadership style, and compliance
- Ensure accuracy and compliance of employee data and files through regular reviews
- Manage exiting employees appropriately, including exit interviews and performance improvement plans
- Support cyclical processes like engagement surveys and performance management
- Focus on data driven decisions & recommendations to solve business challenges
- Uses data to assess the efficiency of people practices, programs, and processes
Salary benchmarks
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
People progressing
Joined as a Project Coordinator. Promoted to Lead Project Coordinator after 2 years. Then promoted again to Project Coordinator Manager after 2 years. Now is Director of Global Sales & Services.
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