Sales Operations Manager, Whatnot

$100-155k

+ Equity

SQL
Airtable
Salesforce
Mid and Senior level
Los Angeles
New York
San Francisco Bay Area
Whatnot

Live stream platform & marketplace for collectibles

Be an early applicant

Whatnot

Live stream platform & marketplace for collectibles

501-1000 employees

B2CMarketplaceToysSocialSocial MediaConsumer Goods

Be an early applicant

$100-155k

+ Equity

SQL
Airtable
Salesforce
Mid and Senior level
Los Angeles
New York
San Francisco Bay Area

501-1000 employees

B2CMarketplaceToysSocialSocial MediaConsumer Goods

Company mission

Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.

Role

Who you are

  • Curious about who thrives at Whatnot?
  • We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here
  • You’re a fast learner and self-starter energized by talking to people, solving challenges, and driving towards sales goals
  • You have a passion for our mission at Whatnot - you live and breathe the needs of our communities and work relentlessly to improve their experiences on Whatnot
  • You are scrappy and flexible enough to work in an ambiguous environment with coaching and guidance, especially when it comes to building something 0 to 1
  • You have 4-5 years of experience working in a fast-paced organization, and a track record of working quickly, iteratively, and cross-functionally
  • You have prior experience working with sales organizations and on sales compensation models
  • You have business acumen, are deeply analytical, detail-oriented, and comfortable understanding and manipulating data to take action on business insights
  • Your deep analytical experience includes using SQL and dashboarding tools as part of your day to day work

Desirable

  • Proficiency in Airtable and Salesforce
  • Experience at a high-growth startup, marketplace, or creator-focused platform
  • Passion for creator communities and/or new product categories that are uniquely suited to live ecommerce
  • Experience buying and selling in online marketplaces

What the job involves

  • The Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform
  • This role sits on our Revenue Operations team, which supports our Sales Team in growing our seller base and partnerships
  • As a Sales Operations Manager, you will be responsible for translating our sales strategy into tangible goals for the team
  • You will own the compensation model for our incentive-based employees and develop plans for new functions as we grow the organization
  • Use forecasting, in-depth analyses, and input from RevOps, Sales leadership and Finance to build sales compensation models and inform OKR-setting
  • Serve as a trusted partner to Sales Leadership and People Team in rolling out new sales plans/quotas quarterly
  • Drive the sales planning cycle by setting and tracking quota targets across various Sales teams that align with growth strategy and goals
  • Build net new compensation structures for new partnerships and customer segments
  • Build dashboarding for compensation tracking and payouts that informs improvement of the sales commission model each quarter
  • Collaborate with Finance to facilitate accurate and timely commission payouts
  • Drive standardization and automation of all processes related to commission-setting and tracking
  • Support broader RevOps needs such as conducting strategic analyses, building performance monitoring, and taking on special projects

Our take

The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.

The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.

The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

54% employee growth in 12 months

Company

Employee endorsements

Hard working team

"Everyone here puts in the work. It's refreshing to work on a team where everyone is carrying their weight and lifting each other up. The work ethic..."

Funding (last 2 of 6 rounds)

Jul 2022

$260m

SERIES D

Sep 2021

$150m

SERIES C

Total funding: $484.2m

Company benefits

  • Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
  • Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
  • Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
  • Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.

Company values

  • Always listen to customers
  • Move uncomfortably fast
  • Prioritize impact ruthlessly
  • Own everything and nothing
  • Set crazy goals
  • Provide extreme transparency
  • Optimize for the upside
  • Team over ego
  • Figure it out
  • Deeply understand why
  • Have fun & be nice

Company HQ

Marina del Rey, CA

Leadership

Grant LaFontaine

(Co-Founder & CEO)

Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.

Logan Head

(Co-Founder)

Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.

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