Support Engineer, Sanity

• We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers
• We are looking for a friendly developer that loves helping people through their technical hurdles
• Exceptional communication and organizational skills
• 3+ years of technical product support or engineering experience
• Experience with JavaScript, TypeScript, and front-end frameworks like Next.js
• Experience debugging technical problems with other developers and end-users
• Passion for helping others be successful and fulfil their potential
• Demonstrated capacity to quickly learn new concepts and technologies
• Self-starter who takes initiative and is energized when there is no obvious solution

• As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and Sales around customer-facing activities and initiatives
• You will have an important presence, interacting with developers from across the world
• Work closely with our Enterprise customers to resolve technical issues and answer questions
• Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
• Develop standard solutions, author self-serve resources, and improve documentation where needed
• Be the customer’s voice and use people's feedback to help improve our product
• Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
• Build and maintain support infrastructure, tooling, and workflows
• Take part in Sanity’s developer community rotation and help answer questions
• Liaise between customers and internal teams during incidents and escalations
• Continuously research best practices and learn existing and upcoming features of Sanity's content platform

• You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth
• Positive, flexible, and trust-based work environment in a company with Nordic culture, a healthy work-life balance, and focus on personal development
• You will be based out of Oslo or work remotely from Europe or East Coast, US. If you work remotely, you’ll also have the opportunity to work from our offices in San Francisco and Oslo, Norway from time to time
• Universal healthcare, support to nurture physical and mental health, parental leave, and Nordic vacations
• Competitive salary and stock options program

Total funding: $136.7m

Sanity is a Structured Content Platform that aims to help teams collaborate on digital content more effectively. Sanity sets out to redefine the CMS market by creating a product capable to quickly create custom interfaces and content workflows while enabling teams to distribute structured content from a single source of truth.