Vice President of Engineering, Gorgias
Platform
$291.5-322.2k
+ 0.158% – 0.167% Equity + $51.4K – $56.9K Bonus; Salary is benchmarked for candidates based in NY only and may vary by other locations
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
$291.5-322.2k
+ 0.158% – 0.167% Equity + $51.4K – $56.9K Bonus; Salary is benchmarked for candidates based in NY only and may vary by other locations
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Years of software engineering experience: 20+
- Experience as VPE: 2y minimum. Ideally 3y+
- Experience as Senior Software engineer: 7y minimum, ideally 10y+
- Technologies: Python, Java (Flink), Typescript, Postgres, Kafka
- Background: Has been a senior software engineer in the past
Desirable
- Clickhouse
- ElasticSearch
- Temporal or other Durable Execution Frameworks
What the job involves
- Platform engineering team’s mission is to empower product engineering teams by providing reliable core APIs, documentation, developer experience, managed services, templates and best practices
- The success depends on the success of the product engineering team success
- Your hard work enables product engineering teams to build great customer-facing products
- Work with large SaaS code bases that span across multiple services
- High-traffic applications with a lot of data
- Streaming data pipelines: Kafka & Flink
- Advanced analytics workloads on top of Clickhouse and Cube
- Software architecture design and review experience with close collaboration of Staff/Principle engineers
- Manage multiple teams in a 100+ engineering organization
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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