Senior Analytics Engineer, Lightspeed
Customer Experience
+Equity
3-5 days a week in office
Point of Sale & commerce platform
Job no longer available
Point of Sale & commerce platform
1001+ employees
Job no longer available
+Equity
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, or a related field
- 5+ years of experience in analytics engineering or a related role, preferably within a SaaS environment
- Proven experience in data analytics with a focus on #customers and SaaS subjects
- Experience in the Hospitality industry will give you a headstart
- Advanced SQL skills
- Strong business acumen and a knack for bridging the gap between technical insights and business strategy
- Excellent verbal and written communication skills to articulate complex insights with clarity and impact
- Familiarity with GCP, BigQuery, Dataform, Looker and GitHub is a plus, along with experience in Salesforce
- Excellent organizational skills, self-starter mentality, and the ability to drive projects autonomously in a fast-paced setting
What the job involves
- We're on the hunt for a savvy Senior Analytics Engineer to join our team and serve as the ultimate bridge between data insights and business strategy
- As a key player in our Data Office, you'll partner closely with our Hospitality Customers organization, wielding your exceptional communication skills and business acumen to translate complex data into actionable insights, decode user behaviour, and drive our customer acquisition and retention strategies
- Partner closely with our Hospitality Customers organization to decode their business objectives and transform raw data into actionable insights that drive strategic decision-making
- Translate complex datasets into understandable, actionable insights that can be easily consumed by stakeholders across the business
- Present compelling data stories and visualize insights that captivate our business partners and inform decision-making across the organization
- Roll up your sleeves and dig into various sources to collect and model data to shed light on the “Voice of the Customer” and uncover untapped opportunities
- Develop and implement predictive models to forecast customer behaviour and product performance
- Design and develop intuitive, customer-facing templates that highlight gaps in product usage, offering clear recommendations to enhance engagement, improve retention, and increase product stickiness
- Team up with fellow data practitioners to shape the development of data products that empower our teams
- Ensure data integrity and contribute to automation and monitoring
- Promote and uphold data governance principles to safeguard our data assets and empower our teams to make data-driven decisions with confidence
- Actively contribute to the construction of the Data Office and the achievement of its collective objectives
Otta's take
Sam Franklin
CEO of Otta
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Insights
Some candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Founders
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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