Content Design Manager, Mastercard
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is passionate about structuring, innovating, and designing user-centered content
- From UX Writing to Copywriting ✍, you can easily put yourself in your target's shoes
- You can thoughtfully and collaboratively apply your content skills to a user-focused design process, ensuring that Mastercard’s products are easy to use & understand for people
- 4 years+ experience in writing, editorial, marketing, UX writing, or related, as well as leading content strategy projects
- Strong portfolio of Content Design achievements
- Understanding how to work to a specified tone of voice and with brand-led strategic messaging
- Experience in the payments/finance space is a plus
- Highly organized and able to manage competing priorities in a fast-paced, fluid environment
- Adaptability - you need to be constantly willing to learn about new things and hit the ground running
- We value people who take initiative and collaborate independently rather than require constantly instructions
- Track-record of resilience, agility, and an ability to thrive in dynamic growth environments
- Speak human
What the job involves
- You will join our new, but growing CX&D team in the Global SME division at Mastercard to write industry leading content, drive innovation and content design thinking forward within our Mastercard products
- You will collaborate with cross-functional teams to create impactful content that resonates with our target audience
- As a member of the CX&D Squad, you’ll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, growth and drive value to their customers
- We’re building the future for Small Medium Businesses at Mastercard
- As a UX Writer, you are an advocate for Best Practices, shaping product experiences by creating useful and meaningful text that helps users complete tasks, across multiple platforms and touch points, you help set the vision for content and drive cohesive product narratives
- Writing content that simplifies and beautifies the overall user experience is a hallmark of your skills as a stellar writer
- You’re able to switch between UX Writing and Copyrighting mindset
- You work with people in a variety of product-related jobs including product designers, project managers, marketing and commercial + sales teams. Through collaborative efforts, you strive to create a unified voice and cohesive language across platforms and products
- You will help us explore, simplify & communicate our messaging from product design lens to a bunch of even more innovative things we can’t talk about yet!
- Strategize, write, iterate and collaborate with designers, product managers, research and other stakeholders to produce effective UX Writing that complements our product design
- Write consistent, concise and accessible copy with an eye towards diversity and inclusion, including UX Writing skills for products (e.g. UI content, notifications, error messages and components) and Copywriting skills for long-form copy (e.g. marketing pages, sales decks, product emails, videos, and more)
- Editorialize and work information architecture with our CX&D Team in a User Centric Design approach, making our user experience more intuitive & simpler
- Create our Content Design System (CDS) that harmonizes with the Mastercard design system maintaining content standards and best practices
- Craft compelling narratives that highlight the benefits and features of Mastercard’s products and services for small businesses
- Adapting long-term strategic brand tone vision to local market differences
- Look at the overall UX of a product or ecosystem and consider how this narratively comes together based on different segments and markets
- Focus on when, where and how information is presented in the product experience, so it makes sense to the user and tells a cohesive, compelling story
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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