Staff Product Owner, DoorDash
Business Systems
$164-246k
Plus equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$164-246k
Plus equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have a Bachelor’s degree and 6-8+ years of relevant experience (different levels are available)
- You have an understanding of relational databases
- You are highly proficient in business process analysis, and functional architecture documentation
- You are highly proficient in Salesforce data models and structures including Lead routing, Opportunity lifecycles, Account Management, and Case Management and how to integrate with external systems
- You have experience with full Business Systems ecosystem including MarTech, ERP, Telephony and channels monetization applications, and 1st party built tools (Strongly Recommended)
- You have SQL, Excel and integration experience (Preferred)
- You see systems and process as a strategic differentiator
- You have structured critical thinking and problem solving skills
- You are highly analytical with strong attention to detail
- When you are handed a mess, you enjoy and take pride in creating organization
- You know how to balance speed and agility while driving towards a strategic long term roadmap
- You have an ownership mentality, and will do what is necessary to drive results
- You have the determination to initiate and complete projects in a scrappy environment
- You have experience managing cross-functional projects
- Best practices are your best friend
- You work well with a variety of business stakeholders, from new Sales reps to executive leadership
- You’ve got technical chops and can hold your own in a design conversation with Admins and Engineers
- You understand the sales and customer services lifecycle and understand the day in a life
- You have a vision for systems that scale and your users love. You can confidently prepare and present an action plan to get us there
What the job involves
- We are looking for a strong Product Owner (Lead, Staff) who will be a member of DoorDash’s Business Systems Transformation and Acceleration group
- Your mission will be to transform our systems processes that drive performance for our growing GTM (got-to-market) teams
- As an individual contributor, you will work closely with our Marketing, Sales, Services, Business Applications, Sales Strategy & Operations and Product Management and Engineering teams to build systems roadmaps which align with current business strategy and goals
- You will initiate, scope and support the design of the projects you work on, with focus on future growth and scalability to match the speed of DoorDash
- The execution of projects will require you to use Salesforce (e.g. Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud), SQL, and JIRA/Confluence, GSuite and other productivity tools
- Become an expert in DoorDash’s processes for our various segments and business units
- Collaborate with a variety of business partners to understand their challenges, goals, and needs
- Pair your understanding of business with your deep systems expertise to deliver strategic technical roadmaps
- Define & deliver new efficiencies and insights through systematic solutions focusing on productivity, efficiency and scale
- Optimize our processes supporting lines of business such as our DoorDash Partner Integrations or B2B Acquisition/Growth/Retention Marketing
- Drive a series of cross-functional projects to delivery, including project plan definition management
- Lead and/or partner with System Implementation partners/contingent workers ensuring scope, design and user experiences are delivered against the initiative roadmap and timelines
- Partner with Data Quality/Operations teams to ensure initiatives result in reliable and well architected data structures
- Document business process requirements and partner with Technical Program Managers, Salesforce Administrators and Engineers to design and implement thoughtful solutions
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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