Cybersecurity Customer Success Manager, Cyberhaven
$130-150k
Data detection & response platform
Open for applications
Data detection & response platform
101-200 employees
Open for applications
$130-150k
101-200 employees
Company mission
To safeguard the flow of data in the digital economy so that creators maintain ownership and attribution of their work.
Role
Who you are
- You must have deep technical depth, be “client obsessed”, and have proven experience with a SaaS-based data protection security product; have the desire to take initiative, consistently be oriented with proving value for customers, and love working in a fast paced, high growth environment is key
- Experience - 5+ years of success in senior roles in enterprise SaaS deployment, CSM and/or program management for large, complex, and strategic customers is required
- Prior work experience as a Technical Account Manager or Sales Engineer focused on endpoint protection solutions is desired
- Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations
- The Sr. CSM must display leadership with personnel at Cyberhaven’s customers who will be engaged in the delivery and ongoing management of our platform
- Relationship Building - Proven track record of building relationships with senior customer executives in large and mid-sized accounts
- Experience managing various stakeholder relationships to generate consensus on bringing a data protection program and platform to life
- Program Management - Excellent skills in managing a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
- The Sr. CSM will be accountable for the operational health of the customer solutions deployed today, and in the future
- Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (CISO, Senior Executives, Day-to-Day Operations Team)
- Technical - Knowledgeable and experienced in designing, developing, deploying and supporting complex cloud technology solutions
- Strong knowledge of Data Loss Prevention technologies, Windows and macOS systems, and Cloud applications, and is critical
- Familiarity with technologies that are adjacent to Cyberhaven in which we integrate, (SIEM, SOAR, UEBA) are desired
- Knowledge of security controls for the handling of sensitive data types
- Experience with performing technical analysis as well as handling documentation and project management aspects of an incident response regarding data security issues
- Understanding of macOS and Windows environments
- Expertise with DLP, Insider Threat and CASB solutions
- Familiarity with cloud apps and services
- Excellent communication and interpersonal skills required, with a passion for the cloud and related new technologies
- Ideally, you will be comfortable speaking with security and customer operation teams
What the job involves
- This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Customer Experience functions at Cyberhaven
- You will become an expert on Cyberhaven’s DDR platform, understand how it interacts with customers’ environments, and how customers can reduce threats across the organization
- You will help our customers operationalize Data Detection and Response!
- You will own the relationship across the entire customer journey - ensuring seamless introduction of the Cyberhaven platform to drive value, optimize and operationalize outcomes
- Own the end-to-end customer relationship, collaborate with professional services in seamless onboarding, and ensure our clients understand all aspects of the Cyberhaven solution
- Identify, establish, and build deep relationships with current and potential senior stakeholders within your accounts
- Leverage knowledge of the Cyberhaven platform, industry trends, and data protection best practices to develop long-term growth plans as a strategic partner to our customers
- Ensure swift resolution of customer issues by leveraging resources from cross-functional teams, while being the voice of the customer
- Embody Cyberhaven values and serve as a role model for other team members
- Understand your customers’ pain points and how they want to improve their corporate risk exposure so you can map the Cyberhaven platform to meet these key objectives
- Partner closely with Marketing to develop your key stakeholders into advocates
- Expand Cyberhaven’s footprint or feature set in the organization as well as identify upsell, cross-sell, and other growth opportunities
- Own and run client business reviews for our strategic customers
- Be data-obsessed and assist our clients in using analytics to prove value and show how the Cyberhaven solution has decreased their risk exposure
Our take
Cyberhaven is a data detection and response (DDR) platform, blending risk management, cloud access security, and traditional DLP solutions to provide enterprises with robust data protection. As the landscape of data handling evolves, Cyberhaven's SaaS solution offers visibility into sensitive data across cloud and on-premises environments, disrupting the DLP industry.
Founded in 2016, Cyberhave has seen accelerated growth under the leadership of CEO Howard Ting, a marketing veteran. Recent strategic hires from McAffee and Microsoft bolster its senior management team, enhancing its capability to innovate in data protection. With ongoing advancements in its technology, Cyberhaven aims to solidify its position as a premier data security partner in the market.
Cyberhaven recently raised $88M in a Series C funding round. This funding, driven by a 200% increase in new bookings, underscores investor confidence in Cuberhaven's data protection innovations, fueling its expansion of products, global reach, and advancement in data lineage technology and AI capabilities.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$88m
SERIES C
Dec 2021
$33m
SERIES B
Total funding: $138.5m
Company benefits
- Remote-friendly culture
- 100% paid health benefits for you and your family
- Flexible time off
- Potential fast-tracked career advancement opportunities
Company values
- Research for ambitious goals: We’re not afraid of setting bold, audacious goals and are maniacally focused on achieving them. We strive to push the boundaries of what's possible and come up with creative solutions that make a real impact. We believe that breakthrough innovation is key to us successfully shaping a better tomorrow for all
- Think deeply and use sound reasoning: We start with first principles and work hard to deeply understand how things work. We’re direct with colleagues and have vigorous intellectual debates. Good ideas can come from anyone, regardless of their job title, and we make decisions on the merits of the argument and never based on politics
- Step up and take ownership: We take ownership, not just of our projects, but for the overall success of the company – identifying what’s holding us back and proactively making improvements. We put the team’s success above our own self interest and share knowledge openly. We are a little bit insecure and paranoid and do whatever it takes to ensure success
- Continuously learn and grow: Everyone is driven to continuously learn and improve, whether they’re just starting their career or a seasoned expert in their field. We actively create opportunities for people to take on new challenges and grow professionally
- Obsess about customers: We listen to our customers to understand their businesses intimately so we can solve their biggest problems. In everything we do that touches customers, we exceed their expectations for quality and reliability. When something urgent happens, we drop everything to help them
- Enjoy the journey: Building a great company isn’t enough, we also want to have fun along the way. We’re serious when it matters but also enjoy working together and joking around. We demonstrate we care about others and recognize them for their contributions and accomplishments
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Howard Ting
(CEO, Not Founder)Joined Cyberhaven as CEO in 2020 after serving as the CMO at Redis Labs, ZScaler, and Nutanix.
Vitaly Chipounov
(Co-Founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they built S²E – a platform for multi-path in-vivo analysis of complex software systems. They turned this into commercial software at Cyberhaven.
Cristian Zamfir
(Co-Founder)Computer Science PhD at Ecole Polytechnique Fédérale de Lausanne. Inventor of Execution Synthethis, a celebrated method which automates the debugging of concurrent software.
Volodymyr Kuznetsov
(Co-Founder & CTO)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they researched ways of using program analysis and instrumentation to solve cyber security problems.
Radu Banabic
(Co-Founder)Obtained a PhD from Ecole Polytechnique Fédérale de Lausanne, after developing tools and approaches that automatically find bugs and vulnerabilities in large systems such as Apache HTTP, MySQL, BIND, or PBFT. Won the IBM PhD Fellowship Award for this research.
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