Strategic Customer Success Manager, LinkSquares
AI-powered contract platform
Job no longer available
AI-powered contract platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To use AI to automate a time-intensive process of writing and analysing legal contracts, saving legal teams time and enabling deals to be closed faster.
Role
Who you are
- 5+ years of experience in a customer facing role preferably in B2B and/or SaaS environments
- At least 2+ years working with strategic, complex accounts
- Comfortable engaging with C-Level and Sr business leaders
- Able to receive customer feedback and set appropriate expectations for success
- Demonstrated mastery of organization skills
- Ability to quickly understand questions and problem solving
- Extremely strong oral and written communication skills
- Tight-knit collaboration, planning, influencing, prioritization, and time management skills
- PMP certification a plus
What the job involves
- Our Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals
- That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful
- A Strategic Customer Success Manager (CSM) will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform
- Strategic CSM's will engage customers via strategy calls and emails, build success plans, secure buy-in for growth and resolve inquiries by aligning our larger, complex customers with the appropriate internal and external resources
- You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and focusing on driving business value from onboarding through renewal
- The Strategic CSM will be critical in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base
- The Strategic CSM will have ownership over renewals of your accounts while proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers
Our take
Legal teams for large companies often lack the same sophisticated business intelligence and analytics tools that are common in finance and sales departments, relying instead on manual processes and spreadsheets. As such, nearly a third of legal departments around the world are increasing spending on technology.
LinkSquares is a company that may benefit from this increased spending, with its contract management and analytics tool for legal teams. The platform reads, analyzes, and extracts structured data from contracts, which allows legal teams to uncover insights and close deals quicker. LinkSquares has processed millions of documents for 700 companies, including brands like Fitbit, Wayfair, Twilio, Cogito, and TGI Fridays.
The company is far from alone in a growing contract creation and management tool market, with rivals including DocuSign, Concord, Icertis, and Evisort. However, LinkSquares has enjoyed rapid growth and is nearing unicorn status.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$100m
SERIES C
Mar 2022
$100m
LATE VC
Total funding: $263.7m
Company benefits
- Stock options
- Medical and dental plans with flex spending and dependent care
- Matching 401k plan
- Unlimited vacation
Company values
- Putting customers first- Delivering real results for customers — whether it’s time saved, costs reduced, or headaches eliminated — is our goal. We make business decisions with our customers in mind, always
- Challenging ourselves - Whether it’s by using the latest technology, learning a skill, or experimenting with a new strategy, we are constantly pushing the envelope and discovering new things
- Working as a team - We do our best work together and have built a collaborative environment to support that. From day one, you’ll work with people across the company at all different levels
Company HQ
Government Center, Boston, MA
Articles
Founders
Vishal Sunak
(CEO)After working as a Software Engineer for Textron Systems and Raytheon, Vishal became the Lead Program Engineering Manager for BAE Sytems, Inc. They have worked as the Director of Operations for Backupify, and Director of Sales Operations at InsightSquared, both focusing on data analytics.
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