Customer Onboarding Manager, Sailpoint
More information about location
Identity governance & cloud identity management
Job no longer available
Identity governance & cloud identity management
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To equip every enterprise to effortlessly manage and secure access to applications and data through the lens of identity – at any speed, at any scale.
Role
Who you are
- Applicant MUST be fluent in German/English. Having additional Italian and/or Spanish is a bonus
- We are looking for a candidate who can work with multiple regions/languages
- Bachelor’s degree or equivalent work experience
- 3+ years’ experience in a customer service, sales, account management, or customer success role
- Strong customer-facing skills (executive presence, writing skills, phone skills)
- Strong consulting skills with the ability to gather and analyze information to produce strategic insights into clients’ organizational and technical challenges
- Ability to communicate technical details to a non-technical audience and foster credibility with a technical audience
- Ability to set and communicate expectations and skill in mediating and resolving problems
- Highly organized with the ability to prioritize and process a number of tasks concurrently
- Ability to build lasting relationships based on trust
- Takes ownership of customer issues and drives them to resolution
- Self-motivated, strong work ethic, creative, and customer-centric personality
- Remote candidates within the EMEA region are prioritized
- Travel is estimated at 10% within the EMEA region
What the job involves
- The Customer Onboarding Manager (COM) for the EMEA region is responsible for onboarding new customers to SailPoint
- This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success with SailPoint’s products and services
- This role is about client satisfaction and is not a quota-carrying sales position
- Conduct onboarding presentations with internal and customer stakeholders, including executive teams
- Manage projects by ensuring customers hit their key dates and deliverables during onboarding
- Accelerate and monitor Time to Value and success metrics for ROI
- Create success plans and roadmaps with customers, advising on Identity Governance business needs and success metrics
- Understand and document the customer's reason for purchase and clearly communicate SailPoint's value in the late sale stages and during the onboarding phase of the customer journey
- Drive early adoption by involving customers in SailPoint community events and reference programs
- Maintain and manage internal stakeholders to foster a cohesive and compelling customer experience
- Understand customer business drivers and advocate for their business use cases internally in product development
- Deliver engaging enablement on SailPoint resources such as training, working with Support, and utilizing Compass
- Build lasting relationships with our Sales, Services, Product, and Support teams to ensure alignment and a better customer experience
- Contribute to the design and improvement of internal processes to enhance efficiency and customer experience during onboarding
- Take ownership of projects to improve processes in an ever-changing environment
- Within 1 month:
- Complete corporate onboarding and a 2-week RevOrg training course
- Get set up with applications and be assigned a buddy
- Engage in one-on-one calls with team members, soaking up information from Slack channels and other sources
- Within 3 months:
- Receive your first customer around 2-3 months, either an existing customer or onboarding a new one
- Handle 3-5 clients, deliver onboarding presentations, and build your knowledge base and customer relationships
- Have your direct manager shadow calls to ensure seamless communication with clients
- Within 1 year:
- Manage a full book of business and have high-level strategic conversations with your customers about their identity program
- Improve processes and take ownership of related projects
- Build relationships with the Sales, Services, Product, and Support teams to ensure alignment and better customer experiences
- Anticipate busier periods at the end of each quarter as new customers are added to your book of business
Our take
SailPoint is a leader in identity management, founded in 2005 to help businesses mitigate security risks. The company went public in 2017 and was acquired by Thoma Bravo in 2022.
SailPoint’s products harness AI and machine learning to automate and streamline identity management, appointing the appropriate access to different identities operating in a business. Its solutions have evolved alongside innovations in the space, and the company remains a top choice for enterprises worldwide.
To continue keeping pace with advancements in the market, SailPoint has acquired identity solutions startup SecZetta. With this move, SailPoint says it will be able to further help its clients consolidate their identities and organize their workforce data. The company also partnered with Simeio, a leading provider of Identity and Access Management services, to enhance both companies’ security capabilities and protection measures.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Dec 2014
$0.3m
EARLY VC
Nov 2010
$0.6m
GRANT
Total funding: $21.8m
Company benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 4019k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental leave: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
Company values
- Innovation: Our solutions deliver unique, compelling value to our customers and partners. In fact, we expect to have a significant, positive impact on the bottom line. We passionately strive to help our customers run their companies better and faster. Their success breeds our success
- Integrity: We understand what is expected of us and ensure that we have the resources to meet or beat that expectation. Because we empower our employees to do the right thing and place high value on open communications, every person who works in or with our company knows they can depend on us to do what we say we’ll do
- Impact: We believe effort should not be confused with progress. We ensure that every person in our company understands what success looks like and how to get there. People succeed here based on the delivery of measurable results. And we expect people on our team to deliver those great results with a great attitude
- Individuals: We believe that the single greatest asset of a software company is people. By treating everyone in our company as a person, not a number, we create a work environment that is responsive to needs both on and off the job. We take our business very seriously, but maintain a healthy sense of balance in our lives
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Mark McClain
(CEO)Operating Advisor at Elsewhere Partners. Previously and SVP of Software Marketing at Sun Microsystems and a VP of Worldwide Marketing at IBM Tivoli Software.
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