Senior Solutions Consultant, Hootsuite
Professional Services
CA$66.9-80.3k
US Pay Range For This Role: $73,100—$87,700 USD
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$66.9-80.3k
US Pay Range For This Role: $73,100—$87,700 USD
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- A technical background with some practical experience in SaaS customer success, account management, or a strategic consulting organization, OR senior-level experience in SaaS customer success, account management, or a strategic consulting organization
- Master’s Degree in Applied Statistics, Data Analytics, Economics or Psychology or some other technical-related field OR a university degree in Applied Statistics, Data Analytics, Economics or Psychology would be preferred
- Advanced-level competency in compiling and analyzing data to provide customer insights is required
- Proficiency with Python/R/Tableau/Advanced Excel Functions (PowerQuery) is preferred
- You have prior knowledge of (or willingness to learn) marketing and advertising technology
- You have clear verbal and written communication skills
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A self-starter who takes the initiative to get things done
- Knowledge of industry tools a plus: Khoros, HootSuite, Mavenlink/Kantata, Google applications
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- In this role, you will report to the Manager, Professional Services
- Manage implementation and other client workflows while also configuring complex platform environments according to requirements
- Train new and existing client groups on the platform, covering navigation, best practices, use cases and advanced features/functionalities
- Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work
- Work with internal teams to manage relationships with clients and provide excellent customer service
- Efficiently deliver enablement training and workshops
- Empower customer teams to use our product as independently and as efficiently as possible
- Troubleshoot technical issues reported by customers and provide solutions to solve
- Design value propositions for new products and use cases
- Define & Implement listening and analytics strategies within large enterprise accounts
- Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training
- Perform other duties as assigned
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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