• You will have worked as an IT professional within a fast paced, ever-changing environment
• You will have the ability to prioritise, understanding the business impact of any IT issue and quickly identify and solve the problem
• Given the data and systems you will be dealing with you will have a high degree of confidentiality and exceptional attention to detail
• You will need to be flexible, helping colleagues with basic IT needs as well as those with a greater understanding of the basics and needing more advanced assistance
• Minimum of 3 years’ experience in a hands-on 2nd line IT support role
• A good technical background and experience in supporting a variety of technologies and systems
• Strong Apple macOS and Windows 10/11 skills
• Microsoft Active Directory (Azure Entra and on-prem), WSUS and Group Policies
• Office365 administration including OneDrive, SharePoint, and Intune
• Working knowledge of PowerShell and ideally Apple scripting
• Working knowledge of 3rd party patch management systems
• Strong professional, interpersonal and customer care skills. (Ability to relay complex technical information to non-technical staff)
• Strong organisational and time management skills with the ability to manage your own time efficiently and effectively
• A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur
• A high level of personal integrity, you display respect and empathy for others and are consistent, open and honest
• Ability to travel between sites as required for support (Expenses incurred from business support will be fully reimbursed)

Desirable

• Reports to: Group Head of IT Infrastructure
• Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations
• You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office
• Troubleshooting and resolving all issues relating to hardware, software(3rd party and OS), network, printer and telephony
• Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc
• Maintaining all IT assets to ensure details are recorded and updated/moved as required
• Setting up new assets because of new starters or office moves, ensuring these are configured correctly
• Pro-actively managing the update and patch cycles for the IT assets, both Mac and PC
• VIP and visitor support within meeting room AV systems
• Identifying service improvements/enhancements to ensure that the department continues to be agile and can respond to the ever-changing needs of the business
• Working in a rota/on-call capacity to ensure IT support coverage over the core business hours
• Sharing your knowledge to help push the business forward and be the IT site lead in key projects

• If your CV ticks the right boxes, we’ll be in touch to arrange a pre-screen interview with our Talent Acquisition team
• Following this stage, if successful, you’ll be invited to a face-to-face interview