Repair Quality Manager, Lime
+ Performance-based annual bonus + IPO equity
Electric bike and scooter rentals
Be an early applicant
Electric bike and scooter rentals
1001+ employees
Be an early applicant
+ Performance-based annual bonus + IPO equity
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- The ideal candidate will have experience working in an evolving startup environment
- You will be an in the moment problem solver with the ability to think about the short term and long term plan
- You're energized about building and scaling and being part of a forward-thinking organization
- Bachelor’s Degree in business administration, finance, industrial engineering, mechanical engineering, or a related field
- Minimum of 5 years leading improvement methodologies such as Lean and Six Sigma in an operational environment
- Data analytics proficiency, advanced Excel skills, SQL and database queries
- Travel is an important part of the role and is expected at approximately 25%
Desirable
- Master’s Degree in management or operations
- Lean certification
What the job involves
- Lime is hiring a Repair Quality Manager to join our Operations Excellence team
- In this role, you will report into the Repair Excellence Manager
- You will lead initiatives for Warehouse Teams Globally to embed a culture of process compliance, fleet reliability and quality, elevate best practices from local to global and drive standardization
- Deep dive in data led-opportunities for hardware reliability, repair compliance and standardization initiatives
- Significantly contribute to the planning process, often leading the development of OKRs, roadmaps, and budgets
- Partner, influence and help implement training, quality standards and processes with cross-functional teams on training, hardware and compliance
- Build a culture of compliance in our warehouse teams where repair SOPs are challenged and systematically improved. Serve as a HW subject matter expert for our products
- Provide Maintenance and Hardware Feedback between Local Ops and our Global Service Center
- Continuously improve compliance and quality metrics both on the warehouse floor as well as transactional by collaborating with multiple functions such as product, compliance and mechanic managers
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company values
- Win together: We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally
- Obsess about our customers: We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them
- Prioritize financial discipline: We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity
- Raise the bar: We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent
- Celebrate our differences: We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves
- Build great teams: We develop top talent because they are foundational to Lime's success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong trams
- See clearly, with optimism: We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything
- Challenge because we care: We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind
- Boldly commit: We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
People progressing
Joined in 2018 as a Data Analyst Intern before quickly becoming a Data Analyst. They left the company in 2020 but returned in 2021 as a Software Engineer.
Salary benchmarks
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Diversity & Inclusion at Lime
- Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences. They include; lime Able, Parents@lime, Womxn@lime, lime Pride, and more.
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