• If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open-source databases, Percona's Redis/Valkey Support Engineer position was made for you
• A decent, stable internet connection
• Good knowledge of Redis/Valkey and related technologies on Linux, including:
• All aspects of configuration and best practices
• Performance tuningBackup solutions
• Maintaining clusters and replication environments
• Detailed understanding of monitoring requirements
• Demonstrable experience in administering Linux-based systems
• Knowledge about environments such as VMWare, Docker and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meetings, conferences and customer visits
• Experience working with customers in English

Desirable

• 5-day work week including weekend
• Participation with the on-call team schedule
• Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments
• This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures
• Percona is joining forces with the Linux Foundation to support the Valkey project and offer a true open-source Redis alternative
• You’ll be teaming up with some of the most well-known open-source database experts in the industry who are even better teammates, friends and mentors. Whilst evolving Percona’s in-house knowledge of Valkey, you’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine… with databases
• This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous
• Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice
• For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues
• When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things