Deal Desk Director, Sprinklr
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- BA/BS or equivalent experience
- Previous experience leading a Deal Desk, or other Revenue Operations team
- Experience with Revenue Accounting principles would be a plus
- Experience using Salesforce.com, Clari, Microsoft Office
- Understanding of impact of deals after closed/won and relationship to NetSuite revenue plan
- Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level
- High standards of accuracy and precision
- Ability to think creatively and problem solve; highly driven and self-motivated
- High integrity
- Inclusion and great business partnering
- Courage and conviction
- Excellent demonstrated decision-making, problem solving and negotiating skills
- Effective communication, cross-group collaboration, and project management skills
- People management success
- Analytical and business judgment skills
- Ability to work comfortably with ambiguity
What the job involves
- Manage a deeply connected team across Europe, Middle East, and Asia Growth markets dedicated to collaborating across Sprinklr and with customers plus partners to close deals and create customer delight
- Build an extensive network and develop your career opportunities at an accelerated pace by regularly engaging with senior leaders including SVP of Europe Sales, and Revenue Operations Leadership team
- Manage a team of direct reports in Europe as well as leader in Asia Growth Market with their own direct reports
- Main Outcomes We Drive
- Get the right deals done the right way for Sprinklr, customers, and partners
- Accelerate business transformation
- Drive Sprinklr’s profit growth
- Make empowered decisions on customer agreements using business judgment and licensing principles
- Work with customers to negotiate pricing, licensing terms, and deal conditions necessary to sign agreements
- Collaborate with sales, legal, and business groups to identify and resolve agreement issues
- Ensure sales and negotiation strategies adhere to established guidelines, policies, and legal standards
- Share best practices and strategies with internal teams to improve capabilities
- Key Responsibilities:
- Defining and measuring strategy and priorities
- Instilling a culture of winning deals with an ownership mindset
- Coaching and assisting with deal making
- Advising on improvements to product offerings, licensing programs, contract negotiations and Field Sales processes
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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