Technical CRM Project Manager, Expedia Group
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 5+ years of experience in marketing programs for a B2C brand
- Has been part of a successful transition or migration of communications between two CRM platforms
- Strong data and data architecture skillset and experience
- Strong communication and interpersonal skills
- Ability to manage multiple project timelines simultaneously
- Experience with structuring customer and business problems and technical solutions to solve problems
- Previous success building strong partnerships and relationships with clients or stakeholders in a wide range of roles and levels, across the organization
- Strong commercial acumen and the ability to simplify and communicate complex concepts concisely and clearly
- Strong relationship and facilitation skills both within diverse engineering and global cross-functional organizations
- Cross-functional project management experience, with the ability to prioritize and advance projects requiring engineering, product and stakeholder support
- Natural ability to develop relationships and influence without authority across all levels in an organization, from senior executives to individual contributors
- General understanding of CRM and Marketing automation tools (e.g. Salesforce Marketing Cloud, Adobe Campaign, Braze, Responsys, etc.)
- Advanced knowledge of Jira, Confluence and SharePoint a plus
- Product and/or program management background is a plus
What the job involves
- Expedia Group is looking for extraordinary talent to join the Traveler Engagement and Loyalty Team to drive the future of traveler communications and engagement. This role is a unique mixture of marketing expertise and product knowledge to bring the most powerful customer engagement platform for the travel industry into existence
- You will work in a truly customer focused organization and bring the depth of technical thinking to solve problems and drive incremental business value through the direct communication channels we have with our customers like email marketing, push notifications and in product messaging
- In this role you will serve as the technical lead point of contact from the capabilities team for strategic company projects, ensuring coverage for new features and capabilities and raising risks and issues
- Support strategic company projects and priorities by serving as the main technical CRM POC and representative for the capabilities team
- Collect, define, and refine future capability sets to empower marketers to build personalized, powerful communications
- Participate in discovery sessions with project teams to understand platform gaps and priorities for upcoming quarters
- Review and monitor company-wide initiatives and understand their impact to our road mapping process, even when timelines are unclear
- Accountable for end to end CRM project technical requirements and implementation plan and dependency management
- Scoping and creating project plans, developing processes, coordinating, and driving execution, and communicating to senior management on status, risks, and process or product changes
- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
- Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers and escalating as appropriate
- Support an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of stakeholders and members
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive or influence business decisions
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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