Senior Site Reliability Engineer, Paddle
+ Stock options
Payments, tax, and subscriptions solution for SaaS
Open for applications
Payments, tax, and subscriptions solution for SaaS
201-500 employees
Open for applications
+ Stock options
201-500 employees
Company mission
To help SaaS companies navigate the revenue journey at every stage.
Role
Who you are
- Have experience with leading cross-team projects
- Have AWS experience, we use ECS/Fargate, EKS, EC2, Aurora RDS, S3 and Eventibridge excessively
- Knowledge of platform and ops concepts such as networking and Linux administration
- Experience working with microservices and distributed systems at scale
- Experience with monitoring tools: we use Opentelemetry, Grafana, ELK, Pingdom and PagerDuty
What the job involves
- As a Senior Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently
- You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly
- As a Senior SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers
- Effectively scope and lead projects autonomously
- Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks
- Extend our system disaster recovery process
- Monitoring, alerting and SLO tracking. Extend OpenTelemetry capabilities
- Developing tools to maximise engineering efficiency such as automating the deployment infrastructure
- Be an advocate of the GitOps methodology
- Collaborate and enable engineers to do their jobs more efficiently and define Engineering Metrics related to internal Developer Experience
- Seek out processes that can be improved with automation and have internal Developer Experience as main driver
Otta's take
Sam Franklin
CEO of Otta
Software as a service (SaaS) is becoming the dominant way for new companies to sell their products. However, there are a number of interlinked tasks to build a great business. For example, setting up trials and licences, insights and analysis, payment gateways, taxes, and internationalisation.
Paddle offers SaaS companies a completely different approach to their payments infrastructure so that fast growth companies don't need to deal with this complicated puzzle. Instead of assembling and maintaining a complex stack of payments-related apps and services, it acts as a Merchant of Record for customers, taking away the pain of payments fragmentation.
Now serving over 4,000 customers, and having entered the unicorn club in 2022, the company has clearly found its share of success. However, the assumption that pandemic-era growth could be sustained, coupled with runaway operational costs, has seen Paddle recently layoff a number of its staff. With this move, it hopes to control and reduce its spend, so as to face the effects of the economic downturn in stronger shape and sustain its future.
Insights
Many candidates hear
back within 2 weeks
41% female employees
-3% employee growth in 12 months
Company
Employee endorsements
Autonomy
"Paddlers are shown a lot of trust to get the job done. I've never experienced micro-management and have always been free to decide how to advance a..."
Funding (last 2 of 7 rounds)
May 2022
$200m
SERIES D
Nov 2020
$68m
SERIES C
Total funding: $291.2m
Company benefits
- Share options
- Private healthcare and mental health support
- Flexible time off
- Generous learning and development budget
- 17 weeks of fully paid parental leave for both moms and dads
- Work up to 45 days a year from a different country
- Discount annual train ticket/cycle to work scheme
- Home workstation budget
Company values
- Exceptional Together
- Better than Yesterday
- Execute with Impact
Company HQ
London, UK
Founders
Christian Owens
(Co-Founder & Executive Chairman)Founded Paddle after finishing school. A fellow of the Thiel Foundation, which gives $100,000 to young people to build businesses instead of going to university.
Harrison Rose
(Co-Founder)Founded Paddle at age 17, after finishing school, and has been both CSO and CCO at the company. Co-Founder and CEO of GoodFit.io.
People progressing
Joined as Event Manager and was promoted to Brand & Event Manager after 1 year. Bianca is now Head of Brand.
Diversity & Inclusion at Paddle
- We want to increase the opportunities for under-represented Paddlers - we are going to partner with third parties to widen our talent pools, and how we create opportunities internally for when new Padders join to give access to further careers and growth
- We’re already proud of the strides we’ve made around gender balance, especially at manager/leadership level and have a rich population of non British employees. Like most companies in our sector there is still much work to be done, but we’re ready and excited to bring about positive change
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