Service Delivery Project Manager, LightEdge Solutions
Cloud hosting, colocation & consulting
Open for applications
Cloud hosting, colocation & consulting
201-500 employees
Open for applications
201-500 employees
Company mission
To create and capture opportunities for our clients through the right solutions targeting the right problems.
Role
Who you are
- Strong meeting facilitation, customer service, and team communication skills
- Organized, with a strong attention of detail, able to balance multiple priorities
- Ability to work across cultural and language boundaries
- Able to establish priorities, work independently, and proceed with objectives without supervision in a high-pressure environment
- Excellent verbal and written communication skills with customers and co-workers
- Ability to assist in some problem determination and escalation
- Ability to work both independently and in a team-oriented, collaborative environment is essential
- Experience working in a Client-facing, IT/hosting/website development environment
- A level of web application development and/or design experience a plus. Knowledge of CMS/E-commerce platforms, such as WordPress, Drupal, Magento, preferred. Migration services knowledge a plus
- 2 to 4 year project management experience required
- Proficient with Microsoft Office products - Outlook, PowerPoint, Project, Word and Excel
- SmartSheet and Confluence experience is a plus
- PMP Certified is preferred
What the job involves
- As a Service Delivery Project Manager, they would work with the technical teams on projects ranging from website migrations to website development
- Project managers are pro-active when identifying and resolving potential blockers and day-to-day problems
- The Service Delivery Project Manager is responsible for managing Client and Team expectations throughout the project - from technical discovery, translation of Client requirements into scope requirements, to project planning, through to implementation, performing internal quality control and bringing the project to successful completion
- Manages the day-to-day operational and tactical aspects of multiple or large scale projects
- Maintain All Project Documentation (project plan, RAID Log, Checklists, budget baselines, schedule baselines, stakeholder register, etc.)
- Identify and manage project dependencies and critical path; plan and schedule project timelines and milestones using appropriate tools
- Schedule & lead kick off call (both internal and external)
- Schedule & Facilitate Discovery sessions for planning
- Schedule & lead status calls with Internal and External Project Team
- Schedule & lead stakeholder updates (either weekly status call or written status report)
- Setup and maintain project portal for ongoing project coordination
- Report on project budget and submit time sheets as needed
- Follow-up with internal and external task owners to ensure timelines are met
- Schedule & Lead Project Closure Call
- Maintain project document repository and ensure proper access to various project team members
- Ensure deliverables provided meet company standards and meet the project requirements
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; liaise with project stakeholders on an ongoing basis
- Set and continually manage project expectations with team members and other stakeholders
- Identify and resolve issues and conflicts within the project team
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Our take
Founded in 1996, LightEdge Solutions is a leader in public cloud and enterprise IT technology solutions, with a focus on private, public, hybrid and multicloud colocation. Its solutions help companies connect to the cloud at a faster pace and with less hassle. It has supported more than 1300 large organisations through 12 data centres in 8 US markets.
With its solid rooting in the industry and the experience to match, it’s no surprise that LightEdge’s offerings have grown to include a full suite of digitisation solutions. From IT infrastructure optimisation to bolstering cybersecurity, Lightedge benefits from catering to a wide range of enterprise needs.
Since its buyout by GI Partners in 2021, LightEdge has embarked on a series of acquisitions itself. With four companies bought since 2021, it has stepped up successfully into this new portfolio role - and these acquisitions should keep LightEdge stable and ripe for further growth for a long time to come.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2004
$5m
GROWTH EQUITY VC
Total funding: $5m
Company benefits
- Health, Vision & Dental
- Life & Long-Term Disability Insurance
- 401(K) Match
- PTO, Sick/Personal Time & 10 Paid Holidays
- Paid Maternity, Paternity & Adoption Leave
Company values
- EXCEED EXPECTATIONS - Take pride in your work, and always put the customer first
- DO THE RIGHT THING - Be honest, understanding, and kind. Leave egos at the door
- GROW THROUGH INNOVATION - Demonstrate an entrepreneurial spirit in all that you do
- EMBRACE TEAMWORK - Exhibit locker room leadership, maintain positivity, and celebrate every victory
Company HQ
Downtown Des Moines, Des Moines, IA
Articles
Leadership
Jim Masterson
(CEO & President)Previously SVP of Sales and Marketing for Terabeam, and VP of Applications and Marketing at Rhythms NetConnections. Was also an Executive Director for U S WEST.
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