Community & Events Manager, Aircall
$80-100k
+ Equity
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
$80-100k
+ Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Ideally you will have 5+ years of experience running marketing events and programs with a passion for connecting with customers and prospects in a community-led framework
- A minimum of 5 years of experience of B2B Marketing or SaaS required
- Higher education (e.g. Bachelor’s degree) in Business, Marketing or related fields
- Experience in planning, executing and reporting on the success of marketing events
- Customer-obsessed, experience in leveraging community to drive product advocacy
- Experience in partner marketing & co-marketing with third parties
- Proactive team player with positive attitude
- Proficient in project management skills and tools
- Experience of working cross-functionally with Marketing and Sales teams as well as external agencies to deliver projects successfully
- Excellent written and verbal communication skills in English
- Hands-on and data driven mindset with strong organisational skills
- Experience or working knowledge of CRM and marketing automation systems such as Salesforce, Marketo etc. will be highly advantageous
- Fluency in English required, French, Spanish, or German a big plus
What the job involves
- Aircall is looking for a Community & Events Manager to join the marketing team based in our NYC office
- As the Community and Events Manager, you will be responsible for creating and maintaining a vibrant and engaged community around our brand
- You will be the driving force behind organizing and hosting events, both virtual (aka webinars) and in-person (from tradeshows to intimate dinners), that bring our community together to learn, connect, and have fun
- Your role will be pivotal in building brand loyalty, increasing customer engagement, and driving growth
- Plan and execute community events & webinars, including coordination with alliance and channel partners, regional marketing leads, and the brand team
- Organise, run and host events, both virtual and in-person including live shows, webinars, workshops, sponsored events, customer events and networking events
- Create a global event & webinar calendar, including promotion plan, production workbacks, stakeholder alignment and measurements of success
- Delivery of events such as webinars and trade fair presence in order to drive pipeline, including the creation of event-in-a-box toolkits for internal (regional) and external (channel) stakeholders
- Develop, implement, and iterate on strategies that drive community acquisition across both users and prospects within our market
- Leverage community to identify and cultivate champions for Aircall that act as an extension to our brand Event budget and PO management
- Event tracking, analysis and reporting, providing insights and recommendations for an iterative, scalable approach to improving future events
- Analyse community member growth, engagement and revenue impact
- Leverage Ai for efficiencies
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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