Integrated Project Manager, ServiceNow
Brand Content
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate will have a deep understanding of integrated marketing campaigns, the process and inputs required to develop them, and how to build holistic 360 development timelines from concepting to production to reporting that contain relevant dependencies and durations for different types of creative deliverables
- They should be a self-starter who can work nimbly within a fast-moving organization with a variety of ongoing deliverables, while also being able to confidently drive adherence to new processes with senior team leads across disciplines
- They should be an active leader who is willing to push the envelope by proactively identifying new ways of working that will help optimize existing processes and create efficiencies
- Balances stakeholders: Draws on multiple stakeholder perspectives & approaches to make decisions & find optimal solutions
- Collaboration: Builds positive working relationships across departments; effectively builds consensus and resolves complex issues within the project team
- Prioritization & Agility: Marshals the cross-functional support and resources (e.g., funding, processes, staffing) needed to accomplish shared team goals
- Campaign operations: Manages diverse stakeholder needs & resolves potential conflicts working with campaign leads; fosters a sense of urgency in the team when necessary for reaching goals and meeting deadlines
- Integrated campaign management: Identifies patterns where project learnings and metrics can be turned into systems-level or program-level requirements or processes
- Communicates effectively: Encourages candid & open communication and feedback among groups; develops sophisticated analysis, advice and consultation to functional and senior leadership
- Minimum of 8 years’ experience in project management within an integrated marketing discipline, at either an agency or in-house team
- Comfortable with collaboration and planning tools and programs such as Microsoft Project, Teams, and SharePoint
- Strong understanding of integrated marketing processes and their milestones including planning, creative development, media planning, production and reporting
- Experience working within B2B brands is appreciated; agility in hypergrowth environments necessary
- Strong communication skills and ability to work effectively with all levels of management and internal stakeholders
- Bachelor’s degree in Business, Marketing or related field
What the job involves
- We are looking for an integrated project manager for our Brand Content team to help drive cross-functional project management for 360 integrated marketing activation plans that support our thought leadership initiatives
- Specifically, this role will be responsible for developing and managing the integrated timeline and project plan for our 360 activation plans to promote our major thought leadership research acts and hero content series, ensuring the successful delivery of key strategic and creative deliverables against our launch timing
- This role will collaborate with a wide variety of disciplines including thought leadership editorial, brand creative, strategy, media, and comms to ensure holistic, streamlined and timely project delivery of respective plans and creative assets
- They will establish and implement optimal ways of working, including input, review and approval processes, as well as upfront planning conversations to ensure cross-team alignment and consistent contributions
- Develop, communicate and implement internal project plans, timelines, and asset trackers for cross-team integrated marketing work streams for our thought leadership initiatives
- Serve as the central program lead by coordinating inputs, managing expectations and providing consistent communications to team leads across the organization including corporate comms, executive offices, media, and brand creative
- Maintain and provide regular status updates to key stakeholders on project progress and communicates any shifts or changes in delivery
- Showcase 360 activation plans and team successes through clear campaign recaps and executive sell decks as needed
- Own and structure operational and organizational elements such as Teams chats, SharePoint folders and hot sheets to ensure all teams have easy access to materials and are regularly informed on the latest project updates
- Periodically assess team structure, staffing and individual workloads to identify any gaps, necessary shifts or additional/external support
- Partner with resourcing to identify creative resourcing needs for content development
- Escalate delivery concerns as needed to team leads, with recommended solutions
- Oversee the budget & scoping for content development and external vendors to ensure accurate requirements, pricing and delivery
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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