Senior Program Manager, Amazon
Amazon Grocery Logistics Delivery
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- The Amazon Grocery Logistics (AGL) Delivery team is looking for an analytically-minded and driven individual to help optimize the delivery strategy for Amazon’s Global Grocery Delivery programs
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
Desirable
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
What the job involves
- This position will serve as the single threaded leader for developing and executing delivery strategy for the UK Grocery Partners (GP) network
- The Sr.Program Manager will be responsible for driving initiatives to improve Cost Per Delivery (CPD), on time deliveries, and first time delivery success rates across more than 120 delivery stations within the UK
- To be successful and deliver on the goals within each of these areas of focus, the Sr. Program Manager will need to conduct and present complex analysis to influence and gain alignment from cross-functional stakeholders
- In addition to delivering on these goals, the Sr. Program Manager will need to be a Subject Matter Expert (SME) in the end-to-end AGL delivery processes to assist partner teams in shaping product roadmaps, prioritizing initiatives and advising on critical considerations within the Grocery delivery space
- The Sr. Program Manager will be responsible for providing complex last-mile research for strategic decisions in managing delivery performance metrics
- This will include deep diving underlying metric and tech tool performance to continually uncover opportunities for optimization and drives data-based solutions within the end-to-end delivery and technical processes
- It is imperative that the Sr. Program Manager proactively seeks opportunities for further performance optimization, quantifies the business opportunities, and leads working groups to effectively generate potential solutions
- Due to the varying skill and exposure levels in their partner teams, it is important for the Sr. Program Manager to possess a deep understanding of the subject, frame potential solutions effectively and build trust with stakeholders to drive improvements in key performance metrics
- 1) Be able to access and analyze complex data sets to drive effective decision making
- 2) Foster strong relationships with partner teams to gain buy- in on critical strategic decisions
- 3) Communicate clearly and concisely with leadership up to L8 level to explain performance trends, actions, and reasoning for business decisions
- 4) Be able to operate with limited levels of support and have a strong ability to drive results autonomously when necessary
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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