Lead Enablement Manager, Klaviyo

Methodology and Skills

$124-186k

Premiere Pro
Adobe Premiere
Senior and Expert level
Denver

1+ day a week in office

Klaviyo

Intelligent marketing automation powered by customer data

Job no longer available

Klaviyo

Intelligent marketing automation powered by customer data

1001+ employees

B2BMarketingContenteCommerce

Job no longer available

$124-186k

Premiere Pro
Adobe Premiere
Senior and Expert level
Denver

1+ day a week in office

1001+ employees

B2BMarketingContenteCommerce

Company mission

To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.

Role

Who you are

  • You are passionate about sales methodologies and thrive on helping others succeed
  • 6+ years building and leading end-to-end enablement programs for global Sales and Customer Success roles
  • Proven experience managing and fostering collaborative relationships with sales methodology vendors
  • Strong program management skills with demonstrated experience in driving projects from initial ideation through execution and maintenance phases
  • Proficient in stakeholder management to ensure transparency, fostering understanding of project progress, and delivering expected outcomes effectively
  • Demonstrates strong executive presence, exhibiting confidence, professionalism, and effective communication skills when interacting with stakeholders at all levels of the organization
  • Strategic mindset with the ability to align enablement initiatives with broader organizational objectives
  • Experience designing and delivering large complex training programs that educate global sales and customer success teams on sales methodologies
  • Experience in establishing key performance indicators (KPIs) to measure the effectiveness of enablement initiatives
  • Experience collaborating with marketing and product teams to create messaging and product positioning along with how we engage our customers at every stage of their lifecycle
  • Experience leading “train-the-trainer” programs for front line managers and enablement program managers
  • Ability to design and develop engaging and interactive training and content using a variety of adult learning modalities and methods
  • Consistent record of impacting revenue outcomes through enablement, based on documented success metrics

Desirable

  • Certification in selling methods preferably those related to value selling, MEDDICC or MEDDPICC, consultative selling
  • Field experience in a quota carrying sales or success role in a SaaS Organization
  • Experience using authoring tools and content and learning management systems (ie: Articulate Rise/Storyline, Captivate, Adobe Premiere Pro, Camtasia and Seismic or Cornerstone)

What the job involves

  • As an Lead Enablement Manager, Methodology and Skills, you will be responsible for driving the development and implementation of our Sales Methodology framework and skills programs for global Sales, Customer Success and Partnerships team members
  • You will empower these GTM teams with the knowledge, skills, and resources to deliver a consistent framework for our sellers to craft effective value propositions and conversations that align with customer needs and challenges
  • In this highly dynamic position, you will be equal parts program manager, content developer, and business partner to the go-to-market senior leadership team
  • You’ll be part of the GTM Enablement Team, reporting directly to the Sr. Manager of Global Enablement Programs
  • Responsible for developing and executing a comprehensive enablement strategy, designing and delivering training programs, and providing ongoing support to ensure maximum adoption and effectiveness of our sales methodology
  • Develop and maintain methodology playbooks
  • Build content and training for critical activities in each stage of the Sales process
  • Provide consistent coaching, mentoring, and support to our field team members to reinforce the adoption and application of the methodology
  • Support role specific onboarding to train new hires on the methodology and skills to be effective with the messaging at each stage of the sales process
  • Develop an ongoing coaching program to reinforce selling techniques for front line managers
  • Use performance data to identify knowledge or skill gaps across our field team members and develop program roadmaps to address those needs
  • Define, measure, and communicate objectives and key results for the program
  • Collaborate with stakeholders to gather insights, feedback, and market intelligence that can inform and enhance the methodology framework and related enablement strategies

Our take

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.

Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.

Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

46% female employees

4% employee growth in 12 months

Company

Employee endorsements

Opportunities to learn

"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."

Funding (last 2 of 6 rounds)

Aug 2022

$100m

LATE VC

May 2021

$320m

SERIES D

Total funding: $778.5m

Company benefits

  • Private health care cover
  • All full time employees receive equity
  • Commuting allowance for when you do travel to the office,
  • A very generous education allowance every year for you to spend on learning and development.
  • Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
  • Generous and flexible PTO policy
  • Participation in Klaviyo ESPP

Company values

  • We always put our customers first.
  • We are owners.
  • We strive to make the world more equitable.
  • We are ambitious.
  • We are always learning.
  • We collaborate radically.
  • We are remarkable.

Company HQ

Financial District, Boston, MA

Founders

Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft

Ed Hallen

(Chief Product Officer)

Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.

Salary benchmarks

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Diversity & Inclusion at Klaviyo

Katelyn Nnake headshot

Katelyn Nnake (Director of Diversity, Equity & Inclusion)

  • At Klaviyo one of our key values is "we strive to make the world more equitable"
  • In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group

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