Multilingual Customer Service Specialist, StockX

• If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you
• Experience of customer service/call center experience
• Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages:
• German
• French
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention

• As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally
• We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses
• Our success is focused on 3 areas: the Customer, the team member, and the Company
• Serving our customers is our core, and we help drive a customer-centric culture
• Handling all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up
• Working Hours: Variable shifts (some evenings & weekends)

• We promote the physical and emotional health of our team members and their families. We offer generous health benefits packages to keep our team members happy and healthy
• Rest and recharge when you need it the most: In addition to a full holiday schedule, we offer generous paid time off for our team members
• Be present with your new family member: Through our parental leave benefit, new parents receive paid time off
• Invest in your future. Many of our team members can take part in our pension or 401k programs
• Unlimited paid time off policy
• Work from home opportunities
• Health insurance

Total funding: $495m

StockX pairs buyers with sellers and verifies products through its live bid-and-ask structure, funding itself by charging a transaction fee on each sale. In return it verifies each item sold on the platform for authenticity and condition, setting it aside from competitors in this space such as TheRealReal.