Operations Manager, Alma

Process Innovation

$100-125k

SQL
Looker
Excel
Google Sheets
Mid level
Remote in US

More information about location

Alma

Membership-based network for mental health care providers

Job no longer available

Alma

Membership-based network for mental health care providers

501-1000 employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Job no longer available

$100-125k

SQL
Looker
Excel
Google Sheets
Mid level
Remote in US

More information about location

501-1000 employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Company mission

To simplify access to high-quality, affordable mental health care, by making it easy and financially rewarding for therapists to accept insurance and offer in-network care.

Role

Who you are

  • You have 3-4 years of work experience in an Operations or analytics role in the startup, healthcare implementation, or healthcare consulting space
  • You have a strong command of data analysis and visualization tools like Excel, Google Sheets, Looker, or SQL
  • You are highly resourceful and efficient at analyzing data and business trends. You can develop high-quality reporting and recommendations to support cross-functional projects and labor planning based on data
  • You are relentlessly organized with meticulous attention to detail and exceptional project management skills
  • You have proven experience managing cross-functional stakeholders to drive business results, specifically Business Intelligence, Data, or Product teams
  • You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization
  • You have exceptional communication skills that can flex to translate effectively with both internal and external stakeholders
  • You are passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion

What the job involves

  • As an Operations Manager, you will be responsible for unlocking and building key process optimizations that will enable Alma’s claims processing teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change
  • Reporting to the Senior Director of Member Activation, you will support forecasting and team productivity analyses at the individual, team, and departmental levels to determine the best way to utilize our team members’ time to achieve departmental goals, with target efficiencies and growth plans in mind
  • In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the Core Operations team will rely on to execute high-quality, excellent operations
  • You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships
  • The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion
  • Work directly with all revenue cycle teams on all levels to identify operational bottlenecks and trends, using data and analytics to prioritize work and design process changes to support continued growth and scale
  • Build excellent and innovative operational processes and policies in collaboration with Operations Leadership while designing the right level of reporting to help the business measure success against these new processes
  • Collaborate with Business Intelligence, Customer Experience (CX) Strategy, and Product to develop better systems for task management, and support Operations leaders with analyses to allocate workforce dynamically based on where needs arise
  • Support the research and implementation of new tooling that will scale Alma’s operations to the next level

Application process

  • Application deadline: 8/2

Our take

4 in 10 adults in the United States suffer from some form of anxiety or depression, but most go without appropriate support because of difficulties in accessing mental health care providers. Alma exists to meet a growing demand for mental health services by supporting providers in offering online care, and making it easy for people who need help to find qualified, in-network therapist who meets their needs.

There has been something of a boom in the virtual mental health space, and by encouraging online therapy Alma is competing against a plethora of well-funded apps aimed at self help and mental wellbeing offered at a far lower price than regular therapy. However, these are largely unregulated and their quality is often questionable. By prioritising vetted and professional therapists, Alma has provided a real alternative to in-person therapy and this has allowed it to grow rapidly, growing its network to over 8,000 therapists across all 50 states.

Alma's success has also attracted a large amount of funding. This is being used to further expand its network and to develop the tools offered to its providers. Having scaled rapidly through 2022 it is showing no signs of slowing down, and is well poised for future growth.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

77% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Aug 2022

$130m

SERIES D

Aug 2021

$50m

SERIES C

Total funding: $220.5m

Company benefits

  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
  • 401k plan (Roth and traditional)
  • Free Alma platform access
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • Free EAP access through LifeWorks
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Vacation and time-off benefits

Company values

  • Embrace Change.
  • Listen first.
  • Build equity.
  • Communicate honestly.
  • Act like an owner.

Company HQ

Downtown Brooklyn, NY

Founders

Studied at Harvard and qualified as an MD at The University of Miami. Worked for a year as a Resident Physician before spending almost 2 years as a McKinsey Associate. Worked at Oscar Insurance as a Medical Director and VP of Care Delivery.

Diversity & Inclusion at Alma

Mary Balingit, she/her (Director of Diversity, Equity & Inclusion)

  • Established a time-out policy, where employees can take time off + an additional mental health stipend in response to societal traumatic events
  • Internal community conversations for connection and healing regarding current events mediated by an Alma provider and more
  • 7 Employee Resource Groups (ERG’s): Women at Alma, (ADA) Alma Disability Association, (H)ola at Alma, Alma Pride+, Black @ Alma, Parents/Caregivers @ Alma, AlmAsian
  • Bias in the workplace training for all employees
  • Monthly cultural stipends to support underrepresented businesses
  • Monthly Lunch & Learns moderated by Alma Diversity Committee members on various DEI topics

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