IT Service Desk Launch Intern, CrowdStrike

• Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet
• Currently enrolled in a 2- or 4-year College or University working towards a BA or BS degree in Computer Science, Information Systems or related field
• Graduating between Dec 2026 - May 2027
• Desire to solve technical problems
• Excellent customer service skills with the ability to communicate technical information to non-technical users effectively
• Clear, analytical thinking
• Ability to quickly pivot between various small tasks
• Technology aware and the ability to learn new technologies quickly
• Basic understanding of computer systems, mobile devices and other tech products
• A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment
• Good oral, written, and typing communication skills in English

Desirable

• The IT Service Desk Launch Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly
• This position will be focused on providing support for employees across various departments and locations, and will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from CrowdStrike employees across the globe
• Interns will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes
• The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Intern to join our team– a key component of the CrowdStrike family and critical to the smooth and effective daily operations of all CrowdStrike team members
• The position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities
• This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment
• Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person
• Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required
• Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference
• Ensure compliance with IT policies, procedures, and security standards
• Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls
• Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles
• Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills
• Prepare new hire hardware for deployment and responsible for running weekly new hire orientation
• Learn and follow ITIL best practices for incident management, service management, problem management, and change management
• Support and maintain network printers, scanners, and other peripheral devices
• Assist with the setup and support of audio/video equipment for meetings and presentations
• Provide excellent customer service, ensuring a positive and professional experience for end-users
• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
• Assignment Dates: Summer 2025 (12 Weeks)

• Competitive Employee Stock Purchase Plan
• Comprehensive Health Benefits
• Parental & Fertility Assistance
• Remote-first culture
• Health & Wellness Programs
• Professional Development
• Executive Coaching & Mentorship
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Competitive vacation and flexible working arrangements
• 401(k) Plan

Total funding: $485.8m

Since CrowdStrike was founded by a trio of former McAfee executives in 2011, it’s grown into a thousands-strong, NASDAQ-listed company. With customers including Verizon, Deloitte, and Goldman Sachs, it’s considered one of the world’s top enterprise cybersecurity vendors along with the likes of Cisco, IBM, and Palo Alto Networks.