Technical Success Manager, Snyk
More information about location
Developer security platform
Open for applications
Developer security platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To empower businesses to develop fast and stay secure.
Role
Who you are
- 3+ years of progressive experience leading customer-facing teams for a complex, global SaaS organization serving tech-savvy customers, with a breadth of exposure to both SMB and Enterprise customer needs
- Have explicit experience designing and implementing Enterprise deployment plans across multiple post-sales customer-facing roles specifically for technical products
- Proven ability to build creative & collaborative teams, develop people, and link performance to overall business objectives
- Ability to thrive in a high growth, fast-paced environment and adapt quickly to changing demands; experience scaling teams and processes
- Are experienced in resource planning including account alignment, defining roles & responsibilities, and developing hiring plans
- Proven technical abilities, specifically those related to DevOps, DevSecOps and development processes
Desirable
- Have experience with developer tooling and are comfortable engaging directly with developers or Application Security leaders
What the job involves
- We’re looking for a talented, entrepreneurial, and driven Technical Leader to join our AMER Technical Success Management (TSM) team to guide Snyk’s customers and help build the future of post-sales at Snyk
- In this role, you will report directly to the Senior Director, of Technical Success
- As a Manager of technical Success, you know how to design and drive strategic improvements to scale processes, services, and systems that will enable the TSM organization to exceed its adoption, retention, and growth objectives
- Defining and driving the strategy and detailed execution plan for Snyk’s Technical Success Managers
- Represent Snyk’s emerging post-sales offerings with the theater
- Hiring, mentoring, and shaping the capability of a multi-national and expanding team of TSMs
- Designing engagement capabilities and processes that allow Snyk to effectively reach and improve strategic relationships with each of our customers based on deep analytics and personalization of use cases
- Working cross-functionally to drive key business objectives supporting high-profile client deployments, new product roll-outs, installations, and client escalations in partnership with sales, operations, product management, engineering, and technical support
- Personally leading the team and as needed, building strong relationships with key customers
- Partnering with a world-class GTM team and being part of a global TSM leadership team
- Developing a strong understanding of the Snyk Platform
Our take
Open source software is a highly lucrative market and is growing fast. However, open source components can come with vulnerabilities, and so their widespread use in apps becomes a liability to a company’s cybersecurity. Snyk has built a way to detect when those apps or components are compromised.
The company works with developers, who are now commonly the owners of application security. It integrates into existing developer workflows, compatible with the likes of GitHub, Bitbucket and GitLab, as well as CI/CD. Snyk also varies its approach with enterprises depending on their security needs, working on-premises, via the cloud or a hybrid. This puts the company in a strong position to target all enterprises as customers. In this, Snyk has already been successful - it has hundreds of customers, including Google and Salesforce.
Valued at $8.5bn back in 2021, Snyk has lately been focused on growth and platform improvement. It is not alone in the space, with competitors including SonarQube and Veracode, but has nonetheless remained one of the largest market players; raising funds in 2023 that come alongside an integration with ServiceNow, to further bolster the value of its offerings.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
35% female employees
-21% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"Some of the smartest people I have ever worked with and people are always willing to help, so this impacts you directly. Hugely experienced..."
Funding (last 2 of 11 rounds)
Jan 2023
$25m
LATE VC
Dec 2022
$196.5m
SERIES G
Total funding: $1.6bn
Company benefits
- Flexible working hours
- Work-from home allowances & in-office perks
- Time off for learning and self development
- Health benefits, employee assistance plans, and annual wellness allowance with unlimited one-on-one wellness coaching sessions
- Generous vacation and wellness time off, and country-specific holidays
- 100% paid parental leave for all caregivers
- Country-specific life insurance, disability benefits, and retirement/pension programs
- Mobile phone and education allowances
- Snyk Impact - Build a more inclusive tech industry and help us power a more sustainable and secure world with Snyk Impact programs
Company values
- Care deeply - We create positive change: We lead with empathy for our customers, partners, and Snykers globally to evolve our customers’ organizations, as well as communities in which we live and work.
- One team - We rely on each other: We extend beyond geographical and departmental limits, fostering collaboration, inclusion, and transparency in the ways we work and support each other.
- Customer Centric - We drive business impact: We build security solutions, adapting quickly to market changes to provide an outstanding customer experience, leading to adoption and high satisfaction.
- Forward Thinking - We shape the future: We are driven by our ambition to inspire trust and lead the industry, surpassing limits to build unparalleled technology.
Company HQ
Financial District, Boston, MA
Articles
Founders
Guy Podjarny
(President and Chairman of the Board)Founded Blaze (optimising websites) and was acquired by Akamai 2 years later. Guy then was CTO for Akamai for 4 years.
Diversity & Inclusion at Snyk
Ashley Ladd (Director, Diversity, Inclusion & Social Impact)
- At Snyk, we're on a mission to make the digital world a safer place and we believe that a safer world starts with one that reflects all of us. From our global team at Snyk to our customers and partners around the world, we're building a company that celebrates our differences and leverages them as our strength. Snyk's core values secure our deeply connected culture, and help us to foster a safe, and inclusive company where everyone belongs.
- Snyk Resource Groups (SRGs) are Snyker-led groups whose purpose is to foster a community-focused, inclusive workplace where all employees feel like they belong. Through strategic programming, community building, networking events, and professional development opportunities, SRGs are the catalyst of Snyk’s inclusion, equity, and diversity efforts.. To date, we have six SRGs: Accessibility@Snyk, Asian@Snyk, Black@Snyk, Mosaic@Snyk, Queer@Snyk, SnykHER. Learn more about our SRG missions at: https://snyk.io/careers/
- We envision a more inclusive industry powering a more sustainable and secure digital world. Our focus on addressing problems for our social and environmental stakeholders positively impacts society and builds momentum for the entire Snyk community. Learn more at: https://snyk.io/about/snyk-impact/
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