Lead Site Reliability Engineer, Hims & Hers
+ Equity + Employee Stock Purchase Program
Multi-specialty telehealth platform
Open for applications
Multi-specialty telehealth platform
1001+ employees
Open for applications
+ Equity + Employee Stock Purchase Program
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- 10+ years as a software engineer, shipping production code
- 5+ years of experience as a Site Reliability Engineer or Production support Engineer
- Bachelor's degree in Computer Science, Engineering, or related field, or relevant years of work experience
- Experience with service-oriented architectures and microservices at scale
- Strong proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
- Strong proficiency in SQL scripting
- Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
- Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.)
- Knowledge of CDN, typescript frameworks, and GQL
- Knowledge and good understanding of any pub/sub / Queue messaging systems
- Proficiency in Git or other VCS
- Experience with configuring, customizing, and extending monitoring tools (Datadog, Prometheus, New Relic etc.)
- Excellent debugging and troubleshooting skills
- Strong technical competency, with a data-driven analytical approach towards solving complex challenges
- Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
- Nice-to-have: Experience with Terraform or other IAC tools such as Chef, Puppet or Ansible
What the job involves
- We are seeking a Lead Site Reliability Engineer to help build a reliable web experience for our users
- We believe that moving fast is our competitive advantage, and enables us to better serve our users
- Design and implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
- Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation
- Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
- Understanding of Infrastructure and infra automation (Infrastructure as Code)
- Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote safe, efficient and rapid deployments
- Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
- Improve the codebase by resolving logic issues, deprecating unused code, etc
- Implement monitoring, logging, alerting and SLO Reporting
- Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives
- Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence
- Provides reviews on design documents from internal and external teams
- Performs more-complex tasks using highly-specialized knowledge and advanced business experience
- Resolves complex tickets in creative manners
- Develops and leads large and highly-complex cross-functional projects or programs
- Determines solutions to blockers, identify tasks, and developing solutions as appropriate
- Responsible for at least for 1 major delivery domain and accountable for all the aspects of SRE for that domain
- Develops standards, tools, and knowledge requirements for skill and career development
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Articles
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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