Principal Success Architect, ServiceNow
French Speaker
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- An ideal candidate will have achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation
- They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs
- BA/BS or equivalent
- Minimum 7 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Proven track record of success at F50-500 accounts
- Understanding of issues and imperatives driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
- Deep expertise in one industry, “minors” in one or two additional industries
- Middle and back office functional experience
- IT, HR, and GBS Transformation experience
- Strong executive relationships with CIO, CFO, CHRO and business line leaders
- Experience identifying business objectives and solving business challenges
- Experience serving as part of a key client account leadership team
- Track record of expanding offerings with clients
- Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
- Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSIs
- 5+ years large program experience (multi-tracked, OCM)
- Experience owning outcomes/accountability to a CxO position
- Co-Delivery experience with Big 4, large SIs
- Knowledge of ServiceNow- minimal, ideal is knowledge and experience with multiple ServiceNow product suites
- Must be fluent in French
What the job involves
- The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients
- The over-riding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients
- Servicing 1-2 VLE/LE accounts
- Develop strong executive relationships with CIO, CFO, CHRO and business leaders
- Understand business objectives and develop customer roadmap
- Define, realize, and benchmark business value
- Define and execute winning co-delivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNow’s best practices
- Contribute thought leadership on how advisory, expert services, and Co-Delivery can be optimized
- Deliver high customer sat metrics for assigned accounts
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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