Senior Machine Learning Engineer, Moveworks

LLM

$129-257k

+ Equity

Kubernetes
Python
C++
PyTorch
Golang
Junior and Mid level
San Francisco Bay Area

Office located in Mountain View, CA

Moveworks

Enterprise-built conversational AI platform

Open for applications

Moveworks

Enterprise-built conversational AI platform

501-1000 employees

B2BArtificial IntelligenceEnterpriseCommunicationAutomation

Open for applications

$129-257k

+ Equity

Kubernetes
Python
C++
PyTorch
Golang
Junior and Mid level
San Francisco Bay Area

Office located in Mountain View, CA

501-1000 employees

B2BArtificial IntelligenceEnterpriseCommunicationAutomation

Company mission

To make getting instant help at work effortless for employees.

Role

Who you are

  • 2+ years of industry experience in Machine Learning, Infrastructure or related fields
  • Experience with deep learning framework such as Pytorch or Huggingface or LLM serving frameworks such as vLLM or TensorRT-LLM
  • Experience with building and scaling end-to-end machine learning systems
  • Experience building scalable micro services and ETL pipelines
  • Expertise in Python and experience with performant language such as C++ or GoLang
  • Bachelor's in Computer Science, Computer Engineering, Mathematics, or equivalent field
  • A love of research publications in the machine learning and software engineering communities
  • Effective communicator with experience collaborating cross-functionally with other teams

Desirable

  • Experience with ML Inference optimization using TensorRT
  • Experience with distributed training frameworks such as Deepspeed
  • Experience in managing and scaling GPU Inference services via Kubernetes

What the job involves

  • We are looking for a Machine Learning Engineer to help build cutting edge ML infrastructure for building and serving LLM’s at Moveworks
  • This role will be critical in building, optimizing and scaling end-to-end machine learning systems
  • The ML infra team covers a variety of responsibilities including distributed training and inference pipeline for large language models(LLM), model evaluation and monitoring framework, LLM latency optimization, etc
  • These frameworks serve as a strong foundation for our hundreds of ML and NLP models in production serving hundreds of millions of enterprise employees
  • In this role you will work closely with our machine learning team, data infrastructure team and every core skill
  • Above all, your work will impact the way our customers experience AI
  • Put another way, this role is absolutely critical to the long term scalability of our core AI product and ultimately the company
  • You will be responsible for building and productionizing ML infrastructure that runs state of the art models
  • Design, build and optimize scalable machine learning infrastructure to support training, evaluation, and deployment of large language models
  • Build abstractions to automate various steps in different ML workflows
  • Collaborate with cross functional teams of engineers, data analytics, machine learning experts, and product to build new features
  • Leverage your experience to drive best practices in ML and data engineering

Our take

Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.

In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.

Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

97% employee growth in 12 months

Company

Funding (last 2 of 3 rounds)

Jun 2021

$200m

SERIES C

Nov 2019

$75m

SERIES B

Total funding: $305m

Company benefits

  • Fully paid medical, dental, and vision coverage with no premiums
  • Fully paid short-term disability, long-term disability, and life insurance
  • Free daily meals
  • Unlimited PTO
  • Unlimited paid sick days
  • 16 weeks of 100% paid parental leave
  • Medical, family care, and military leave
  • Competitive salary — we’re one of the best-paying companies in the Bay Area
  • 401(k) with matching
  • Equity and stock options
  • Commuter and parking benefits

Company HQ

Mountain View, CA

Founders

After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.

Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.

Varun Singh

(President)

Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.

Jiang Chen

(CTO of AI)

Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.

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