• Proven track record of successfully managing and delivering projects in an international environment
• Being native or near native in German
• Fluency in English (Written and oral)
• Experience in Implementing products to different clients
• We can consider candidates with great experience in Travel Agency or Training
• Organised and structured way of working, with good capabilities to analyse and deliver recommendations
• Excellent verbal and written communication skills in English
• Able to develop relationships with all levels of the organisation, both internally and externally, and adapt the communication accordingly
• Excited by challenges and have a personal drive to make a difference
• Highly organised and possess a high level of administration ability and “can-do” attitude
• Keen eye for detail
• Customer focus
• Culture / team fit
• Passionate
• Calm and can handle pressure
• Smart, fast learner and tech savvy
• Hard Worker, willing to go the extra mile

Desirable

• The Implementation team at TravelPerk manages the onboarding of our new clients
• We are looking for a German-speaking Implementation Specialist who will be responsible to successfully execute and launch the implementations within your portfolio
• As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client
• Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers' users
• You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process
• The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail
• Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away
• Lead cross-functional project teams to successfully implement new clients
• Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications
• Reviewing contracts, optimising resource management and validating process quality
• Serve as the first point of contact for client escalations during the implementation process
• Develop and implement strategy plans to achieve account ramp-up goals
• Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Ensure that project team members have a clear understanding of timelines, tasks, risks and issues