Senior Customer Success Manager, Balbix
Office located in San Jose, CA
Predictive AI cyber security
Open for applications
Predictive AI cyber security
101-200 employees
Open for applications
Office located in San Jose, CA
101-200 employees
Company mission
To enable organizations to automate their cybersecurity posture and reduce their breach risk.
Role
Who you are
- Bachelor's / Master’s degree in computer science or related technical field
- 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM
- Knowledge of cyber security domain required
- Outstanding presentation and communication skills
- Experience directly working with senior customer stakeholders (up to CXO levels)
- Passion for problem solving and strong organizational skills
- Experience with Big4 consulting is a big plus
What the job involves
- As a Senior Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes
- This is a highly consultative and visible role directly influencing adoption, expansion and advocacy metrics
- Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
- Create and deliver on success plans built around the customer’s desired outcomes and drive product adoption and growth
- Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc
- Develop / refine Customer Success playbooks or maximum effectiveness and efficiency
- Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
- Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc
Our take
With high profile cyber attacks continuing to make headlines with increasing impact and frequency, global cybersecurity spending has skyrocketed over recent years to approach the trillion-dollar mark. The appetite for manageable, effective security systems has never been greater. Balbix is answering this by helping organizations continuously assess and improve their cybersecurity vulnerabilities using advanced AI, and swap out a risky reactive approach for a safer predictive one.
Part of its unique response is to leverage the appeal of gamified procedures to reduce the risk of attacks brought about by the error of individual employees. It is a novel approach, and Balbix is pioneering it in a way that is likely to win attention in a busy market. Balbix services big-name clients like SalesForce, and has won many industry accolades.
With its differentiated AI-powered approach to cybersecurity posture automation and excellent reference customer deployments, Balbix is very well poised to continue leading in the cybersecurity market.
Steph
Company Specialist
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$70m
SERIES C
Jun 2018
$18.9m
SERIES B
Total funding: $116.9m
Company benefits
- Dental and Vision cover
- Life insurance
- Long-term disability coverage
- Flexible time off
- Work from home opportunities
- Health insurance
Company values
- Velocity
- Enterprising
- Lean
- Ownership
- Customer focus
- Innovation + integrity
- Tenacity
Company HQ
West Valley, San Jose, CA
Articles
Leadership
Gaurav Banga
(CEO)Co-founder and former CEO at Bromium. Former CTO at Phoenix technologies Ltd. Phd in Computer Science at Rice University.
Salary benchmarks
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