Solutions Engineer, Zoom
German Speaking - Workvivo
Video-focused online communications platform
Job no longer available
Video-focused online communications platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- 5 years + in a similar role
- Fluent German and English as you are covering the German market
- Drive, ambition and positive attitude
- Excellent communication skills written, verbal, one-to-one, group
- Solution selling – achieves trusted advisor status by demonstrating a very strong understanding of the Customers business objectives
- Problem solving – takes responsibility of the problem statement and works collaboratively with all Workvivo teams to resolve issues in a timely manner
- Influence and leadership – takes ownership and responsibility, pro-actively makes suggestions and is comfortable leading internal projects, encourages and fosters inter-team communication, ability to function effectively in ambiguous circumstances
- Ambitious and committed to own personal development
- Strong understanding of cloud computing architectures and the SaaS model specifically. Hands on experience with Amazon Web Services AWS would be desirable
- Strong understanding of Enterprise IT architectures and platforms, including in particular Active Directory AD, SCIM API based automated user provisioning, SAML based SSO, Intranet, Content Management Systems CMS, Document Management Systems DMS
- Solid understanding of cybersecurity fundamentals and related industry certifications
- E.g. ISO 27001 and SOC 2
What the job involves
- As our Solutions Engineer you contribute to Workvivo’s success by understanding our customers’ needs and requirements
- Every day you will deliver compelling demo’s of the Workvivo product, you capture customer needs, their requirements and their desired future state
- You lead Workvivo’s responses to Request for Information (RFI) and Request for Proposals (RFP)
- Own and lead the solution sales activities within the sales process to achieve the “Technical Win”
- Follow solution sales best practices to develop a clear understanding of the customer’s business and people practices. Capture customer needs, requirements and the customer’s desired future state
- Deliver compelling, well researched and targeted “Demo” of the Workvivo SaaS product that demonstrate how Workvivo can address the Customer’s requirements and deliver the desired future state of the business
- Lead Workvivo responses to Requests for Information RFI and Requests for Proposals RFP
- Lead the delivery of Evaluations (Eval) and Proof of Concept (POC)
- Collaborate with the Workvivo Partner Team to support partner sales and technical enablement programs
- Close collaboration with all internal Workvivo Teams. Provide feedback on evolving customer requirements and market trends pro-actively to the Product Team
- Be a “Team Player”, pro-actively sharing best-practices with your solutions consulting peers and assigned Sales Director(s)
- Develop and maintain in-depth knowledge of the Workvivo product
- Develop and maintain in-depth knowledge of the competitive landscape
- Update and maintain all technical account activities in the CRM
Otta's take
Theo Margolius
COO of Otta
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company values
- Community: We're committed to making a positive impact on our community with our environmental, social and governance (ESG) efforts. Our dedicated social impact arm, Zoom Cares, focuses on making a difference in three key areas: education, social equity, and climate change.
- Customers: Our customers are at the center of everything we do here at Zoom. We work hard to build innovative products that help people communicate, collaborate, and connect.
- Company: Zoomies show care for our company by conducting business ethically and serving our customers and colleagues with integrity. We value transparency and welcome our employees to speak up, ask questions, and provide feedback so we can keep growing as an organization.
- Teammates: Zoomies work collaboratively across teams and locations to deliver happiness to our customers. We recognize our fellow teammates’ actions and achievements through employee-nominated Zoomie of the Quarter awards and an employee recognition program. We also have fun together! Our volunteer, employee-led Happy Crew organizes meet-ups and global holiday celebrations throughout the year.
- Selves: We give employees the flexibility to care for themselves and their families with a comprehensive benefits program that includes generous parental leave, health and wellness benefits, retirement benefits, and My-Time-Off (MTO), an extended vacation policy.
Company HQ
Downtown San Jose, San Jose, CA
Articles
Founders
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
People progressing
Joined as a Sales Development Representative. Promoted to SMB Account Executive after 6 months, and then to Commercial Account Executive after 2 further years. Is now an executive in Sale, Digital Natives & Start-Ups.
Diversity & Inclusion at Zoom
- Workforce is about who and how we hire. We actively engage with external sourcing partners to invite the best and brightest talent from the broadest backgrounds to consider working at Zoom. We continuously take stock of how we evaluate candidates to ensure that they are getting a fair and equal opportunity to share their capabilities
- Our DEI Marketplace efforts are all about how we include and consider our customers, with the ultimate goal of creating better products and experiences with them in mind
- An example of our Marketplace efforts include leveraging our ERGs and strategic partners to provide feedback on product designs and features
- Workplace is how Zoomies experience Zoom once they are here. Do they feel a sense of belonging to the organization? Do they have an opportunity to build networks and connections outside of their day-to-day roles?
- Examples of our Workplace efforts include our Employee Resource Groups, employee-driven, volunteer groups that foster DEI in the workplace and encourage employee engagement and support
- Our DEI Community efforts are focused on how we do our part to make the world more equitable for all. In partnership with our internal teams and external strategic partners, we forge partnerships that advance our DEI mission and Zoom’s core value of Care
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