IT Service Desk Lead, Adevinta
+ Stock purchase plan and annual bonus plans
More information about location
2-5 days a week in office
Digital marketplace specialist & family of local digital brands
Job no longer available
Digital marketplace specialist & family of local digital brands
501-1000 employees
Job no longer available
+ Stock purchase plan and annual bonus plans
More information about location
2-5 days a week in office
501-1000 employees
Company mission
To create perfect matches that help everyone and everything find a new purpose through technology, talent and trusted brands.
Role
Who you are
- We ask that you have management skills, technical proficiency and a focus to providing IT support to Adevinta
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience (5 years) in Helpdesk management or IT support roles, with a focus on delivering high-quality customer service
- Technical aptitude and familiarity with IT systems, networks, and software applications
- Problem-solving abilities and the capacity to succeed in a fast-paced basis
- Experience with Helpdesk software and ticketing systems
- Be a team-player and foster a collaborative environment across the entire Service Desk Team
- Commitment to continuous improvement to process enhancements which are in sync with your peers and the global Service Desk team
- Excellent English language skills. Local language in the country of application is a prerequisite for the role
- Open to travel 15 days per quarter
What the job involves
- You will ensure smooth IT service delivery to Adevinta internal end-users
- You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms and Shared Services department
- You will be responsible of your team (6 to 8 people) across different office locations, leading and motivating teams through remote management
- Lead and supervise your Service Desk Team, ensuring resolution of IT incidents, service requests, and inquiries inside Service level agreement (SLAs)
- Promote Servicedesk procedures in collaboration with your peers across the other, European countries, to streamline operations and improve service delivery standards and efficiency
- Oversee the triage, prioritisation, and resolution of IT incidents, ensuring adherence to SLAs and minimising downtime for end-users
- Be the escalation point for complex or high-priority incidents or problems, providing guidance to resolve issues promptly
- Maintain a customer-centric approach to service delivery, ensuring that end-users receive prompt and excellent assistance from the Service Desk team
- Build relationship within the local business and decision makers (e.g. Event Planner, VIP assistant, Office Managers, Facility Management) to stay on top of the local demand and IT support requirements
- Track Service Desk performance metrics, including ticket volume, response times, resolution rates, and customer satisfaction scores
- Generate regular reports and dashboards to communicate Service Desk performance to partners and identify trends or areas for improvement
Otta's take
Theo Margolius
COO of Otta
Adevinta Spain is part of the global Adevinta family, which is publicly listed in its native Norway. The company as a whole is one of the world’s largest classified marketplace companies, boasting a portfolio of around 50 brands in over a dozen countries, and employing close to 10,000 people.
The Spanish arm owns a number of the country's top digital classifieds marketplaces including Fotocasa, InfoJobs, and Milanuncios. At a time when larger companies are acquiring scores of eCommerce startups – a concept dubbed “eCommerce rollups” – it’s really interesting that Adevinta seems to have made quite the head start.
Indeed the fact that Adevinta isn’t going after D2C brands, but the marketplaces themselves, is clever. Considering that well over $2 trillion is spent annually on online marketplaces, Adevinta Spain (as well as Adevinta as a whole) is operating from a position of strength in an extremely lucrative market, especially since a buyout by Blackstone and Permira in November 2023 was initiated. This will further bolster Adevinta's position as a market leader under strong new ownerhsip.
Insights
Company
Company benefits
- Our work model prioritises remote work combined with face-to-face dynamics in the office that help us connect and make strategic decisions as a team. There are a minimum of 5 face-to-face days per quarter that you will pick with your team, that is, a minimum of 20 days a year, of which there are 8 days that we have chosen for everyone because they are meetings that reinforce our culture as a company (development conversations with managers, the creation of objectives or the summer celebration and Christmas party).
- Furthermore, you have the option of working up to four weeks a year from wherever you'd like. To do this, you must have a good internet connection and be able to follow the team's schedules.
- Every year we engage into benchmarking against the external market in order to create competitive compensation packages. Moreover, we do have plans that allow you to "flex your gross salary" in order to purchase benefits such as meal vouchers, commuters card, training and child care.
- We have Apple, Dell and Samsung options to choose the hardware that helps you most in your daily life. Choose between a Macbook Pro or Dell XPS laptop and an iPhone XR or Samsung S9 phone.
- Do you travel by car or motorcycle? We subsidize part of the parking cost.
- Your well-being is our priority. We cover fully for your medical insurance and we allow family members to be added to the policy for a discounted price.
- At the Barcelona office, you can enjoy sessions of 1 hour of physiotherapy.
- Do you like going to the gym? We sponsor 70% of the monthly fee of your chosen centre/ studio and we have agreements with both Andjoy and McFit for discounted membership prices.
- We enjoy 23 days of paid-time-off a year.
- We offer free breakfast and drinks at our Barcelona office every day of the week. You can also choose to enjoy the freshmade set daily menu in our canteen for an economical price. In Madrid on Tuesdays, Wednesdays and Thursdays you can enjoy free breakfast.
Company values
- Act For Max Impact
- Use Your Voice
- Grow Through Different Perspectives
- Win And Lose Together
- Experiment Bravely
Company HQ
Barcelona, Spain
Founders
Antoine Jouteau
(CEO (Not Founder))Previosuly Senior Advisor at FAMAE Impact, Investor at Voie 21, CEO at Leboncoin and Member of the Advisory Board at Orchestra-Prémaman.
Salary benchmarks
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Diversity & Inclusion at Adevinta
- Women in Leadership: Our global year-long accelerated development programme designed to get more women ready to succeed in leadership roles.
- The Change Makers: A peer-led grassroots group with a mission to create a workplace where differences are embraced and every single person feels like they belong. They run workshops and initiatives on topics such as unconscious bias, allyship and privilege tailored for Adevintans.
- LGBTQ+ community: Formed in early 2020 with the aim of providing a space for LGBTQ+ colleagues and allies to connect and share their experiences.
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