Support Engineer, OTA Insight
$60-80k
Hotel revenue management solution
Job no longer available
Hotel revenue management solution
201-500 employees
Job no longer available
$60-80k
201-500 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- 3+ years of experience in IT support or Technical Support role
- Strong problem-solving skills
- Strong communication skills
- Autonomy, efficiëncy and proactiveness are part of your DNA
- Comfortable in a MacOS environment
- Comfortable using a shell
- Basic SQL knowledge or experience working with data
- Programming experience
Desirable
- Python and/or javascript
- MDM solutions (we use JAMF)
- Ticketing systems (Jira/Zendesk/intercom/…)
- Google workspace administration
What the job involves
- Assist internal users with their IT environment (Macbooks, iPhones, meeting rooms, network, access, passwords,...)
- Assist our customer support team with ticket resolution as part of the engineering team
- Continuously look for best practices and opportunities for improvement to increase productivity across our department and beyond
- Help manage our fleet of laptops, iPhones and peripherals across the globe
- Play a central role in onboarding/offboarding activities. Setting up the necessary accounts and providing the required devices
- Communicate with employees guiding them through IT case resolution
- Document & proactively improve IT and support procedures
- Maintain and contribute to our internal knowledge base
- Resolve 3rd-line technical issues in a timely manner, either by routing to the right team or by digging in the code yourself
- Act as a bridge between our customer support and engineering teams
- Identify & help resolve data accuracy issues in our products
Otta's take
Xav Kearney
CTO of Otta
OTA Insight is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly-intuitive and customisable dashboard, the OTA Insight platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
OTA Insight's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 60,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Insights
Company
Funding (2 rounds)
Nov 2021
$80m
SERIES B
Dec 2017
$20m
LATE VC
Total funding: $100m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company values
- Client comes first - We obsess about customers’ problems and work passionately to come up with solutions that delight them
- Passion for great products - Our passion brings out the best in us. We transform what’s already good into something truly great
- Never stop innovating - We believe that everything can be improved and don’t hesitate to make changes. It’s the responsibility of all of us to embrace new ways of working and improving what we do
- A high performing team - We expect team members to think for themselves, so we don’t micromanage. We provide you lots of leadership opportunities and are careful to hire amazing people
- Humility - success is not a given - Humility keeps us from making promises we can’t keep. It reminds us to work with our colleagues, clients and peers, not against them
- Fun - we play as a team - Work and fun go together nicely. Whether it’s chatting with colleagues, playing in the games room, or after-hours events with the team, the #BestTeamEver loves to have fun
Company HQ
Waterloo, London, UK
Founders
Gino Engels
(Chief Customer Officer)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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