• You have worked in partnerships, operations or with third party banking providers
• You have worked within a financial technology company and/or have experience in the financial technology sector, 8+ years experience
• You have led teams of 4+ people, and have experience managing across a horizontal business, and experience in leadership functions
• You have participated in a senior leadership function, helping drive strategy and making clear business decisions
• You can demonstrate a sharp analytical mind, and the ability to identify root-cause issues
• You have the ability to distill complex issues into structured frameworks and action plans, and communicate them clearly across company disciplines
• You’re good at working from 0-1 on problems and can share examples of teams or operational processes and systems that you have led from idea to execution

Desirable

• As the Head of Banking Partnerships and Operations, you will be a crucial part of the team scaling Cleo
• Your focus will be on operationalizing our card, direct deposit, and savings programs, and all future banking-related products, working closely with external partners, as well as product, engineering and customer support teams
• This role reports into the Director of Operations & Partnerships
• Leading: You will be responsible for leading the team that supports all the banking partners and their operations, including but not limited to, banking partner & processing relationship management, complaints, disputes, audits and more
• Operations Excellence: Working to elevate the visibility, performance, and importance of operations across the company, expanding current remit, and strengthening cross-functional relationships - including integration with product, engineering and more. Serving as a central hub of all resource and knowledge around operations and securing resources to enable operations and product teams
• Collaboration & building a tight ship: You are the glue between product and Cleo’s external banking partners, not only will you ensure a seamless flow of information and delivery, you will also build processes to simplify and improve the collaboration between the two
• Partnerships: You will oversee the management of all the relationships with our external banking partners to serve complex financial products, overseeing the day-to-day management of tasks, issue escalation and fraud/compliance oversight
• Credit Card and Banking Operations: You will oversee all of the normal operations behind banking products, including audits, testing, quality assurance, as well as traditional credit operations including disputes, complaint management, credit reporting and more
• Product ops: Your team serves as the glue between the product, operations and compliance structure - you will oversee and help build out processes, success measures and executing on initiatives to operationalize Cleo’s banking operations, improve our systems and hit OKRs