Mid Market Customer Success Manager, Monday.com

$100-130k

+ Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies

Mid level
New York

More information about location

3+ days a week in office

Monday.com

Workplace management platform

Open for applications

Monday.com

Workplace management platform

1001+ employees

B2BInternal toolsProductivityOfficeSaaS

Open for applications

$100-130k

+ Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies

Mid level
New York

More information about location

3+ days a week in office

1001+ employees

B2BInternal toolsProductivityOfficeSaaS

Company mission

Monday.com's mission is to create a tool that people will love to use - one that’s fast, beautiful & responsive.

Role

Who you are

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

What the job involves

  • The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals
  • By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers
  • We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment
  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunitie

Our take

Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.

The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.

Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

13% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Jul 2019

$150m

SERIES D

Jul 2018

$50m

SERIES C

Total funding: $234.1m

Company benefits

  • Equity benefits
  • Wellness benefits
  • Pet-friendly office
  • Work from home opportunities
  • Health insurance

Company values

  • Transparency
  • Impact
  • Data-driven
  • Ownership
  • Inclusivity
  • Accountability

Company HQ

Tel Aviv-Yafo, Tel Aviv District

Leadership

Roy Mann

(Co-CEO)

Previously CTO at Wix and two-time former CEO of internet startups

Eran Zinman

(Co-CEO)

Founded Conduit Mobile, and has extensive software development experience

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 58 more jobs at Monday.com