Customer Support Engineer, Census

• Experience – You have 2-3 years of experience within a SAAS company in engineering, support engineering, or Q&A roles
• Have experience debugging and isolating issues, working with external APIs, and SQL Databases. You have an excellent understanding of APIs and how data moves between systems
• Intermediate SQL knowledge, experience with dbt and Looker is a plus
• Basic understanding of some coding languages and basic syntax
• Familiarity with common SAAS tools like Salesforce or HubSpot. Ad platforms like Google Ads are a bonus
• Preferred Technical 4 year degree or equivalent work experience
• Communicator – Excellent written and verbal communication skills. You have the ability to convey technical issues in a purposeful, clear, and customer friendly manner
• Self-motivated – Desire to work in a startup environment without the structure of big companies
• Customer Friendly – You have empathy for our customers and take time to understand their pains, needs, and wants. You’ll go the extra mile to make sure their issues are resolved
• Curious – You always want to understand the technology "under the hood", and have a knack for learning technical concepts. You love troubleshooting deep technical problems at the API and application logic level
• Bonus Points! – You have experience supporting sales & marketing operations. And understand the technical pains and challenges of working with customer data and their tools

• You're the technical guru that bridges our customer-serving teams with our engineering and product
• You'll be one part Customer partner, working closely with new and existing customers on highly technical challenges
• And the other, working with the engineering team, helping to debug, diagnose, and direct the engineering and product teams to best address customer issues
• Work directly with new and existing Census customers, alongside the rest of the Census team, to address any technical challenges they encounter
• Help cover live chat and email support during hours of operation
• We want to expand our current hours of operation to better support our users in EMEA and this role will cover GMT business hours and ideally have some flexibility to meet weekly and align with the team in PST
• Be up for onboarding in San Francisco to meet some of the team in person
• Full ownership of major issues and customer challenges: debugging the issue; working with engineering and product to triage, develop a solution, and assign to product roadmap; keeping the customer updated with timelines and work-arounds
• Research, test, and build a deep understanding of data warehouses and destination tools
• Help document Knowledge Base articles that act as references for internal Census team members and external customers
• Provide a deeper understanding of the issue and workarounds to our customers
• White glove expectations - responsive
• Remote/Hybrid friendly - not required, but welcome to hang with the Census team in London

• 12 weeks of fully paid parental leave. Growing family? Amazing! Congratulations. Take the time you need and don’t feel guilty doing it
• Flexible work schedule & unlimited PTO. Take the time you need to recharge
• 401k Matching for Canadian and US employees — investing in your future can be expensive so we want to help
• Medical, dental, and vision plans are heavily subsidized. 99% employer-paid medical coverage for you AND your dependents 🤯 (US employees)
• All the tools you need to do your best work
• Hybrid (SF, NYC, Denver) & remote work options
• Opportunities to grow within the company across all departments
• Ongoing support for professional learning & development

Total funding: $80.3m

Companies spend inordinate amounts of time and money building data warehouses and moving data from enterprise applications. Census smooths over that syncing process and makes the resultant information available to employees from across the company.