Inbound Call Centre Agent/Customer Service Advisor, Salary Finance
Contract
+ Company bonus scheme
Financial wellbeing employee benefits platform
Open for applications
Financial wellbeing employee benefits platform
201-500 employees
Open for applications
+ Company bonus scheme
201-500 employees
Company mission
Salary Finance is on a mission to dramatically reduce the cost of borrowing for working people by collecting repayments via salary deduction.
Role
Who you are
- We’re looking for an enthusiastic Customer Service Advisor (working from home) with a passion for amazing customer service and an exceptional telephone manner to join our Customer Operations Team
- Proven experience working as part of a team
- Excellent time management and organisational skill
- Efficient administrative skills
- Competent numeracy, literacy, and IT skills
- A proactive attitude, and enthusiastic
- 1 year experience in the contact centre environment
What the job involves
- This role is a temporary contract with the possibility of going permanent
- Answering inbound and making outbound calls from new and existing customers
- Giving every customer the best possible experience when they call in
- Dealing with vulnerable customers and answering all enquiries with care
- Entering accurate records of customer conversations into the customer platform
- Following processes and guidelines that fall in line with company and FCA regulations
- Escalating customer issues with management when the need arises
- Achieving personal and team targets in a contact centre environment
- Staying up to date regarding a company’s products, services and policies
- Maintaining accurate customer records in a company’s customer relationship management
- We offer a working shift pattern of 40 hours per week from Monday to Saturday, between 8.00 am and 7.00 pm
- We’re looking for people that will get stuck in and make a difference
Application process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Head of Department, Stakeholder, and / or Team - 30 mins
Our take
Whether a function of genuine care or increased efficiencies, companies are increasingly looking to secure the financial wellness of their employees. Salary Finance delivers a suite of products for this purpose, all integrated into employers’ payroll systems.
Offering a range of financial wellbeing products, Salary Finance is unique for its unusually low default rate, which arises from the security of deducting repayments directly from a borrower’s salary, and the extra information it gains about its customers by tapping into their HR systems. Originating in the UK, the company expanded to the US to bring low-cost loans to working Americans. Its US arm has since merged with FinFit to form the "pre-eminent financial wellness platform" in the US.
Though Salary Finance faces significant competition from other startups like Neyber and Wagestream, that are also attempting to fix the "payday problem", few have been able to effectively provide as impressive a range of options as this startup. There is every reason to assume the company will build on its past success, and forge a path into a favourable future.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
41% female employees
36% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2020
$27m
SERIES D
Apr 2019
$32.8m
SERIES C
Total funding: $138.2m
Company benefits
- Company bonus scheme
- 25 days holiday with an extra day off on your birthday
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
- Pension and life assurance, and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships, etc.
- Enhanced policies that are family and pet friendly, to include company sick pay and Peternity leave
- Annual personal learning budget
- Great career development in a fast paced environment
- Regular company socials
- Volunteer days as part of our CSR program
- Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices
- More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!
Company values
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated, and want to commit to an exciting journey even through the highs and lows.
- Empathetic, and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
Asesh Sarkar
(Co-Founder & CEO)President and Co-Founder of FinFit. Has worked in senior roles at Detica, PA Consulting Group, and Deloitte.
Dan Cobley
(Co-Founder & Chairman)Has worked in senior roles at Google, Capital One, and Santander. Previously founded ClearScore.
Daniel Shakhani
(Co-Founder)Executive Chairman of the Harvard Human Flourishing Florens Global Program. Has experience working for Goldman Sachs, RBS, and Opportunity Network.
People progressing
Joined as a Client Operations Analyst. Promoted to Customer Operations Manager after 2 years. Then moved to be an Enterprise Risk Manager after 1.5 years. Now has been promoted twice in two years to become Head of Compliance.
Joined as an Intern. Promoted to Operation Analyst after 2 months. Has since been promoted three more times to the current role of Client Operations Manager.
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