Senior User Researcher, Docplanner
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- Fluency in Spanish and English
- 5-7 years of experience in product research, including early-stage digital product development and feature enhancements
- Expertise in qualitative research methodologies and their application at various development stages
- Proficiency with web analytics and quantitative research tools. Some experience with behavioral data collection and analysis would be a plus
- Experience with market research
- A collaborative background working with designers, researchers, data analysts, product managers, and engineers
- A passion for digital products, technology, and innovative design
- Skills in analyzing customer journeys and optimizing key KPIs
- The ability to prioritize experiments and other research activities based on impact and effort
- Experience with iterative user research and effective approaches
- A strong growth mindset and eagerness to learn
What the job involves
- As a member of the Global Product Insights team, you will be responsible for leading user research initiatives within a specific product area
- Your role will involve direct participation in strategic research efforts, as well as mentoring three other researchers focused on the same product area
- Lead Comprehensive Product Insights: Identify product insights needs, plan, define, conduct research activities, and report findings to product teams and stakeholders in the form of actionable insights
- Mentoring and Team Development: Provide guidance and support to other researchers, fostering their professional growth and research skills development, while ensuring alignment with strategic product and UX goals
- Market and Customer Analysis: Conduct diverse types of research to understand market trends and user behaviors, strategically guiding both product and UX decisions
- Design and Lead the Execution of Experiments: Develop, execute, and analyze multivariate experiments and quantitative studies to inform and support product decision-making
- Be a First Class Researcher: Employ a wide range of research methods and techniques, to gather insights directly from existing or potential customers
- Collaborate with Data Analysts: Partner with product data analysts to combine advanced data analysis and research insights, enhancing the overall research impact on product development and strategy
- Influence and Integrate: Work closely with the product team to incorporate customer data and research findings into all stages of the product life cycle, influencing design, product marketing and go-to-market strategies
- Proactively Identify new Opportunities and Challenges: Stay ahead of market and legislative changes, conducting proactive research to identify potential future challenges and proposing innovative solutions
- Refine Research processes: Continuously seek and implement improvements in research processes and methodologies to ensure the highest quality and relevance of insights
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
May 2019
$89.5m
SERIES E
May 2017
$16.8m
SERIES D
Total funding: $140.6m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company values
- Leave your comfort zone
- Focus on results not tasks
- Give feedback now, directly
- Keep it simple
- Do what you love
- Hustle, hit, never quit
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Articles
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
Salary benchmarks
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