Field Service Representative, Saronic
More information about location
Unmanned vehicles for maritime security
Open for applications
Unmanned vehicles for maritime security
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To redefine maritime superiority.
Role
Who you are
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field. Advanced degree preferred
- Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems
- Strong technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting
- Excellent problem-solving and analytical skills, with a track record of diagnosing and resolving complex technical issues in real-world environments
- Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
- Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers
- Willingness to travel frequently to partner and customer locations, both domestically and internationally, as required
- Familiarity with remote support tools and troubleshooting methodologies
- Valid driver's license and willingness to operate company vehicles or rental cars as needed
What the job involves
- We are seeking a Field Support Engineer to join our team, specializing in providing on-site technical support and assistance to our DoD partners and customers
- On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations
- Troubleshoot and resolve complex technical issues related to our autonomous surface vessels, systems, and software
- System Integration: Collaborate with partners and customers to integrate our autonomous surface vessels into their existing systems and infrastructure
- Ensure seamless interoperability and compatibility between our products and their operational environment
- Support system-level testing and validation activities
- Customer Training and Documentation: Conduct training sessions and workshops to educate partners and customers on the operation, maintenance, and troubleshooting of our products
- Develop training materials, user guides, and technical documentation to facilitate knowledge transfer and best practices
- Remote Support and Troubleshooting: Provide remote technical support to partners and customers, leveraging communication tools and remote access capabilities
- Diagnose and troubleshoot issues, guide users through problem resolution, and escalate complex issues to the appropriate teams for further investigation
- Field Testing and Validation: Participate in field testing and validation activities at partner and customer locations
- Collect data, assess performance, and provide feedback to the engineering and design teams
- Collaborate with cross-functional teams to address any identified issues and implement necessary improvements
- Customer Relationship Management: Build strong relationships with partners and customers by delivering exceptional technical support and fostering effective communication
- Understand their needs, gather feedback, and advocate for their requirements internally
- Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
- Travel Management: Coordinate travel logistics and scheduling for on-site visits. Ensure timely and efficient travel arrangements, including transportation, accommodation, and necessary equipment
Our take
Unmanned surface vehicles (USVs) are vehicles which operate at the surface of the water without a crew and can be used in oceanography and environmental monitoring, as well as for cargo transport or military applications. Saronic is a company developing USVs to have enhanced awareness and improved survivability, to be employed in maritime security.
Saronic's vehicles are designed to be smarter than previous models, with capabilities including adaptive path planning, multichannel communication, and the ability to better identify and track targets through a combination of passive sensors and advanced algorithms. The company has raised significant funding that will be used to accelerate R&D as it expands manufacturing capacity in anticipation of demand for rapid production in the future.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2024
$175m
SERIES B
Oct 2023
$55m
SERIES A
Total funding: $230m
Company HQ
South Manchaca, Austin, TX
Articles
Leadership
Dino Mavrookas
(Co-Founder & CEO)Board Member of the Navy SEAL Foundation, and former Entrepreneur In Residence at 8VC. Spent 11 years as a Chief Petty Officer in the US Navy, from 2004 to 2015.
Rob Lehman
(Co-Founder & CCO)Founder of 9 Line Solutions, who is also a Communications Officer in the US Marine Corps. Previously the Chair and CEO of Temeku Technologies.
Vibhav Altekar
(Co-Founder)Former Advisor and Angel Investor for Standard Metrics and Chef Robotics. Spent 4 years working in Machine Learning at Anduril Industries.
Doug Lambert
(Co-Founder)Former VP of Engineering at Terradepth. Before that, worked at Liquid Robotics for a total 8 years, ultimately as Head of Engineering.
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