Customer Success Manager, Cloudflare
Hebrew Speaker, 8 Months Fixed Term
More information about location
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services
- Ideally we are looking for applications who can show demonstrable experience of at least 2-5 years partnering with large multinational customers driving Digital and / or Network transformation at scale and at pace
- Bachelor's degree and / or other professional qualification (eg . CIPD, Prince2, ACA, CFA),
- 5+ years of experience in a Customer Success/Account Management role of which at least 5 years managing large strategic / enterprise level engagements,
- Understanding of SAAS / SASE / Cloud Applications landscape,
- Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus,
- Experience in cloud security and/or performance industries preferred,
- Experience with project management, account portfolio planning, Cloud implementation and prioritization,
- Ability to prioritize, multi-task, and perform effectively under pressure,
- Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
- Track record of successful planning and execution of Executive Business Reviews,
- Commercial acumen and awareness to drive successful outcomes,
- Fluent in Hebrew and English is a must, with additional European languages a plus
What the job involves
- This is a senior and critical role where you will be responsible for ensuring the success of Cloudflare’s Strategic / Enterprise customers and managing all of their post-sale experiences
- Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions
- You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs
- You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals
- Be a Trusted Advisor to your customers
- Work with your account teams to plan and execute long term Success Plans to facilitate retention and growth via product and new business unit expansion,
- Develop and maintain long-term relationships with stakeholders in your account portfolio,
- Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
- Manage customer feedback and product needs by providing feature requests to internal partner teams,
- Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
Salary benchmarks
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company values
- Principled - We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards
- Curious - Our team is made up of pioneering innovators that approach new challenges with interest and a desire to learn
- Transparent - We hold ourselves accountable when we make mistakes—and we do everything we can to learn from them
Company HQ
China Basin, San Francisco, CA
Articles
Founders
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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