Staff Software Engineer, Gladly
Consumer
$156-215k
+ Equity
Customer service platform
Open for applications
Customer service platform
101-200 employees
Open for applications
$156-215k
+ Equity
101-200 employees
Company mission
To make customer service radically personal.
Role
Who you are
- Have more than 5 years of full-stack engineering experience designing and shipping scalable distributed systems
- Experience mentoring and leading other engineers focusing on best practices
- Are relentlessly focused on the customer. You look at everything you create through the lens of how it improves things for our customers
- Value collaboration. You know successful software development is a team sport and aren’t above doing glue work to help the team deliver high quality products
- Communicate clearly. You’re comfortable communicating cross-functionally to describe how various technical approaches might impact the product behavior (and vice versa)
- Love learning. You are innately curious, whether you are researching new technologies or digging into hard-to-debug issues our customers encounter
- (Bonus) Have experience with the technologies we use: Go, Kafka, Postgres, Redis, React, Node, Docker, Kubernetes, AWS and ElasticSearch
- (Bonus) Experience working on communication specific technology: Voice/ Telephony, SMS, Email and Social Messaging
What the job involves
- Gladly’s communication platform is the foundation for enabling AI Automation and Customer service heroes to do their best work
- We create, build and maintain the communication infrastructure that allows our brand customers to engage with their customers on the channel that works best for them
- We are looking for software engineers to join our small, fast-growing and high impact team
- Build! You’ll design, architect, code and maintain innovative, scalable and secure systems. You’ll mix time spent writing code with leading projects
- Mentor. You’ll provide technical guidance and mentorship in software engineering best practices to help others grow their careers
- Collaborate. You’ll work closely with a small, nimble, cross-functional team of engineers, product managers and designers. You’ll participate in conversations with Customer Success, Support and directly with customers
- Ownership. You’ll participate and lead in all aspects of the project lifecycle, from ideation to specification to release and iteration
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service in a simple and effective manner, and has received a boost recently through its certified app partnership with Shopify. Via this partnernship, Shopify merchants can integrate with Gladly’s platform, enabling them to offer personalised customer service.
With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media.
The rise in e-commerce has meant demand for services like Gladly is growing. Gladly has focused on adding a suite of new features to its platform, like payment capabilities.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2022
$55m
LATE VC
Jan 2019
$50m
SERIES D
Total funding: $168m
Company benefits
- Competitive salaries, stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Wellness and home office stipends
Company values
- Putting People First - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company
- Focusing On The Customer - We treat our customers’ goals as our own, and we work hard to achieve them
- Being Humble And Hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher
- Always Learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated
- Owning It - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes
- Communicating It - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Dirk Kessler
(Co-founder)They were a Senior Software Engineer at Claris. Former Architect for 4 years at FileMaker Inc. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were an Entrepreneur in Residence at Greylock Partners.
Michael Wolfe
(Co-founder)Studied Computer Science at Stanford. They worked as a Developer at Goldman Sachs. Former Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. They co-founded Vontu. CEO of Pipewise. Current Portfolio Advisor at Point Nine Capital.
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